Support Samsung WTF

Discussion in 'Android Devices' started by Sumo, Oct 6, 2009.

  1. Sumo

    Sumo Well-Known Member
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    Called samsung uk tech department to ask what was happening about the NPS twice today because i could not belive the response i got. I was told by two diffrent people that we in the UK would not be able to update our handsets via the pc suite for the forseeable future!!!!!!:mad:

    The only way we can update is by sending the phone to them to update the firmwear. All this due to the Android system,and warrenty will be voided if updated from elsewere!:eek:

    Can this be true?:thinking:
     

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  2. NoUse4aNick

    NoUse4aNick Well-Known Member
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    That is unacceptable! :mad: I am glad I bought my phone on O2 Germany (I am not living there), since they are releasing periodical firmware updates and I always updated via NPS without any problem. As I can see in other posts this seems not to be happening in UK and in Italy, where the updates are stalled.

    One related thing I would like to know from other members: in my phone, when pressing the camera button, no longer the camera starts but instead there's a small quick launch app (the home screen is still on the background) where I can write a SMS or call someone in the list. It's quite nice actually.
    Since I didn't install any app of this kind, I am wondering is if this an O2Germ-exclusive part of the I5 firmware upgrade (like the "Internet" shortcut appearing now on apps menu linking to O2 website since the upgrade), maybe quickfixing the camera button/battery draining related issue, OR if it is any small configuration I missed.
     
  3. Sumo

    Sumo Well-Known Member
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    No my button is still the camera,but o2 have just downgraded my galaxy to steam power!
     
  4. Rastaman-FB

    Rastaman-FB Well-Known Member
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    did you ask them what was difference between us and germany with regards to NPS updating?

    i dont see why we are being stung
     
  5. z0mbi3

    z0mbi3 Well-Known Member
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    Were people on the original O2 UK rom (was it G8?) able to update to H6 via NPS?
     
  6. Rastaman-FB

    Rastaman-FB Well-Known Member
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  7. Ferox

    Ferox Well-Known Member
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    Absolute disgrace! I have already reported the situation to BBC's Watchdog I encourage you all to do the same! Should'nt think Samsung are going to like the bad publicity perhaps they'll get their finger out!

    http://www.bbc.co.uk/watchdog/gotastory/
     
  8. spottyelephant

    spottyelephant Well-Known Member
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    Just a little perspective here. No company in the world operates in entire global unison. Companies are split into geographic denominations for a multitude of reasons, which i will not go into now!

    With regards to firmware - samsung have been pumping out updates since the phone was released, probably faster than any handset i've ever seen.

    Apart from samsung itself, you then have the network operators which manufacturers have to get the green light to release firmware versions on their networks.

    Take the nokia n95 - that has multiple firmware versions that got released (significantly slower than samsung fyi) and they are currently on version 3.0.blahblah...Meteor ireland is still on 2.0.blahblah and anyone who has a meteor n95 cannot upgrade until meteor give the ok, short of flashing and de-branding the phone.....voiding existing warranties etc.

    If you're comparing the firmware releases to the iPhone, then take a step back and consider how SLOW updates are (one a year at best maybe?), and in the majority of countries the iphone is exclusive to a specific network, meaning they get direct input to firmware/network testing.

    So calm down everyone, it's not the end of the world, and it certainly isnt watchdog worthy!
     
  9. Rastaman-FB

    Rastaman-FB Well-Known Member
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    i think you are missing the point here mate
    o2 uk customers cannot update even though there has been 2 versions. the current version is ii4 but o2 customers cannot update to it as samsung want put it on nps and want you to send in your handheld.

    everyone else gets updated versions once the device code is accredited as its put up to NPS but not o2 uk and the reps themselves from samsung state they do not have any intention.

    if made a few complains and got some investigations going via o2 and samsung so ill keep people informed if there is any positive progress
     
  10. Sumo

    Sumo Well-Known Member
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    Mate if I am paying
     
  11. Rastaman-FB

    Rastaman-FB Well-Known Member
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    can the people who have phoned samsung and been told they will not be supporting nps for updates please pm me the advisor names off who you have been speaking too

    i have someone investigating this
     
  12. Cougar

    Cougar Well-Known Member
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    What's doubly annoying is it's not operator-specific. O2 Germany phones will update, O2 UK won't.
     
  13. Rastaman-FB

    Rastaman-FB Well-Known Member
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    like i said, its being investigated properly. i will keep you all posted as my contact is very on point and reliable
     
  14. spottyelephant

    spottyelephant Well-Known Member
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  15. z0mbi3

    z0mbi3 Well-Known Member
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    I was going to use the N95 as an example myself, but apparently some people's Galaxys shipped with G8, while the latest they now ship with is H6. Only as far as I know NPS doesn't allow UK G8 users upgrade to H6. It's not clear at all if this is operator or samsung enforced, or whether it's just the crappy software.
     
  16. Rastaman-FB

    Rastaman-FB Well-Known Member
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    samsung have stated they will not support updates via NPS

    the operator have stated this should not be the case. the operator is investigating why this is not being sorted out as accredited versions should be distributed via NPS

    the latest they ship with is actually II4 which is official accredited release.
     
  17. z0mbi3

    z0mbi3 Well-Known Member
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    Wasn't aware of that, thanks for the info :D
     
  18. origr15

    origr15 Active Member
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    do any of you know if i would be able to update my galaxy to 1.6 in cellcom israel ? cuz i keep hearing people from the uk complaining that they cant update their phone , could i ?
     
  19. Sumo

    Sumo Well-Known Member
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    Mate if I am paying
     
  20. Sumo

    Sumo Well-Known Member
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    Good work mate, keep us all informed.
     

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