Hi i recently bought a samsung galaxy W from the 3 shop in huddersfield. The first txt message i send always fails...unless packet data connection is not activated in which case all txts send without issue. The problem seems to be when the data connection is activated...and only when sending the first txt. However, i turn the data connection off quite regulary to save the battery life and so the first message failed problem arises whenever reconnecting to it. Strange ! I have read on this forum about updating the firmware but my phone says no update available. It is currently on 2.3.5 I phoned up 3 who told me to reset the phone which did not work and just really pissed me off as all my personal preference settings which had taken me hours to suss out and optimise were reset to factory settings. AARGH ! I then sent the phone back to 3 for repair including with it a photo copy of the threads on this forum and the possible solution to fixing it(up grading firmware to 2.3.6). However they sent me back the phone saying how they had done a 112 point check on the phone and could not find any problem with it ! ! !(firmware still 2.3.5) EVEN THOUGH THEY HAD MY TESTIMONY AND THE TESTIMONIES/POSSIBLE SOLUTION OF THE PEOPLE ON THIS FORUM AS EVIDENCE TO THE FAULT !!! I then took the phone into my local 3 shop and handed them another photo copy of the thread on this forum site..well would you believe it...they would not even look at it !!! They just said send it back for repair again. I know what will happen ! Will just get it returned again with the same BULL SH**T letter. The staff in the shop were arrogant..i got the feeling i was not the first person to complain about this problem..but they could have at least pretended to be interested and maybe even pretended to read the evidence from this site...no totally useless. Has anyone on 3 managed to upgrade the firmware or has anyone fixed this problem in another way ? Surely i should not have to put up with the first txt failing when data connection is activated/reactivated...really irritating. Would i be entitled to a refund if they cannot fix it ? PLEASE HELP ! ! !