Scratched Keyboard


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  1. jerbeck24

    jerbeck24 Well-Known Member This Topic's Starter

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    I don't know if anyone else is having the same problem, but my keyboard is getting scratched when I slide out the keyboard. I can't really hear it happening, but right down the keyboard (the 6, Y, H, B, and Space keys and also the 4, R, F, C, and comma keys) there is a definite line that is scratched into each key straight down to the edge of the keyboard and even on the chrome edging. I can even feel the scratch on the keys. Anyone else having this problem? I don't have a case or anything on the phone yet and only have had it for a couple of weeks now. I'm afraid if it is this bad already what it may look like in a few months...
     

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  2. Android XTC

    Android XTC Banned

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    Someone else did complain about this in the forum. I dont notice any scratching on mine.
     
  3. jerbeck24

    jerbeck24 Well-Known Member This Topic's Starter

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    Do you think it is worth seeing if they'll replace it? I'm afraid these keys are going to get destroyed if it's like this after a couple of weeks...
     
  4. vertcobra99

    vertcobra99 Well-Known Member

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    I don't see any scratching on my keyboard.
     
  5. timmy21c

    timmy21c New Member

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    I had that problem and it was bad I evn bought it on craigslist and had it over 30 days and they still got me a brand new one and it does not scratch
     
  6. jerbeck24

    jerbeck24 Well-Known Member This Topic's Starter

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    Ok, I think I might trade it in. It bugs me, especially since I can see it and even feel the scratches. I should have no problem getting them to trade it in for a new one?
     
  7. Android XTC

    Android XTC Banned

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    You may have gotten some sand or grit in the keyboard area that caused the scratching.
     
  8. jerbeck24

    jerbeck24 Well-Known Member This Topic's Starter

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    That's what I thought too, but I've checked and don't see anything. It does sound kind of rough when I slide the keyboard in and out. I just called the Sprint Store and he said they've had that problem before and that he'd take care of me. I think that means they'll swap it out. Problem is, my phone is working great other than that. Now I'm worried that if I swap it out, I'll get a dud that I keep hearing about in these forums. Maybe my GPS will work better though? Who knows? Right now it only works once in a while, at that is usually when I'm at home...
     
  9. Android XTC

    Android XTC Banned

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    A dud replacement is possible after all im on handset #6 I should know! ;)
     
  10. jerbeck24

    jerbeck24 Well-Known Member This Topic's Starter

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    How did they let you do 5 exchanges? I'm just out of my 30 days and it's like pulling teeth to get them to replace this thing even though the phone is literally scratching itself each time I open it. I finally called customer service after going to two stores (the second store was a "service center" which the first store told me to go to) and they put a note on my account telling the store I bought the phone from to replace it with a new one. I called the store I bought it from and they told me to wait until Monday until their manager was in and that he would "most likely" exchange it. The guy at customer service said that if they refuse, to call customer service again and they would take care of it.
     
  11. Viper786

    Viper786 Member

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  12. jerbeck24

    jerbeck24 Well-Known Member This Topic's Starter

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  13. Viper786

    Viper786 Member

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    Yeah, I am going to a Sprint corporate repair store tomorrow. Will let you know what they say.
     
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  14. Orlando Boom

    Orlando Boom Member

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    Yeah I just purchased mine a few weeks ago and I noticed it also. It doesn't really bother me to much. I have the replacement plan. If it ever somehow makes those keys malfunction than I can easily get another one. But let us know what they tell you. :)
     
  15. Android XTC

    Android XTC Banned

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    This may be why some sliders seem loose or wobble. If its to tight it sucks down to much and clips the key pad. Maybe wobble is good?
     
  16. Orlando Boom

    Orlando Boom Member

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    If that's the case than I think I prefer a stiffer slide than a wobble. I don't see the scratches ever becoming anything more than a minor visual problem.
     
  17. Android XTC

    Android XTC Banned

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    True, the scratches are just a cosmetic issue nothing more.
     
  18. Viper786

    Viper786 Member

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    That's basically what the Sprint store said. They said that this is a cosmetic issue and they can't do anything about it. I called Sprint and they said to take it back to where I bought it from because it's within my 30 days. The only thing is I bought a brand new in box never been activated before Epic from Ebay. Does this mean i'm out of luck?
     
  19. Android XTC

    Android XTC Banned

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    Pretty much because in order to return it for a new one within the first 30 days it has to go back to the original selling agent. I think they might exchange it with a refurb for you after the first 30 days of activation MAYBE. Do you have Sprint insurance?
     
  20. Viper786

    Viper786 Member

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    Yes, I have the $7/month Total Equipment Protection.
     
  21. Viper786

    Viper786 Member

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    Hmm, I noticed OP is from Michigan. I'm in Michigan and the person I bought my phone from ebay is also from Michigan.
     
  22. Orlando Boom

    Orlando Boom Member

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    Yeah looks like we're stuck with this issue. The marks on 4,r,f, and c are only really noticeable for me if I pay attention to it. I'm fine with it. Not a reason to return this awesome phone.
     
  23. Viper786

    Viper786 Member

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    What sucks is my keys look worse now than they do in the picture I posted earlier.
     
  24. Orlando Boom

    Orlando Boom Member

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    I just came from the best buy here and they had an Epic displayed and I didn't see no scratches so maybe it is possible to have one that doesnt scratch.
     
  25. AndroidSPCS

    AndroidSPCS Well-Known Member

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    I hate to say it, but I think you're right.

    My screen wobbles, at I don't have any scratches on the keys. I'd rather have the wobble and no scratches...
     

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