screen cracked--need info

Discussion in 'Android Devices' started by Warrior 3000, Nov 9, 2010.

  1. Warrior 3000

    Warrior 3000 Well-Known Member
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    so iv had my white HTC evo from the day it came out and i babied it like my son. i never let it drop or hit anything. just now at work i dropped it on the floor and the screen cracked like a huge spider web on the entire screen :mad::mad::mad::mad::mad:


    what do i do ? i have full sprint insurence. i go to sprint and they give me a new one ? will i get the white one or the normal black one ?
     

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  2. sitlet

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    Since you have insurance, just call Asurion. You can take it to a sprint store, but they will just tell you the same thing. You can call *2 from the phone, which takes you to sprint's customer service, and they can transfer you there. You should get a white one from asurion.
     
  3. Warrior 3000

    Warrior 3000 Well-Known Member
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    Ugh i have to pay 100 dollars to replace it ?!?!?
     
  4. Warrior 3000

    Warrior 3000 Well-Known Member
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    i did, im doing it online and i got up to the part after shipping and it says i gotta pay a few of 100 dollars =(
     
  5. daystrom

    daystrom Well-Known Member
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    I thought the change in TEP allowed you to simply go to a Sprint store and have the screen replaced for free? The only time you had to pay the deductible was if the phone was split in two or lost now.

    See here:

    The truth on sprints new TEP program - xda-developers
     
  6. Warrior 3000

    Warrior 3000 Well-Known Member
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    i put in cracked screen and i get this every time

    [​IMG]
     
  7. marctronixx

    Moderator
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    why not JUST CALL? or better yet go into a local corporate store???
     
  8. Warrior 3000

    Warrior 3000 Well-Known Member
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    yeah ill just go to the store, i was gonna just do it online cause im at work till late tn.
     
  9. marctronixx

    Moderator
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    OR.. OR... call into sprint or use their chat. thats an easy way to get the info you need. just trying to help bro...
     
  10. Mr. Ed

    Mr. Ed Well-Known Member
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    Seriously...go into a sprint repair store...be cool about it...they may be able to just change the screen for you. I would do that, then call or chat, then use asurion

    in that order.
     
  11. heavychevy

    heavychevy Well-Known Member
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    If you call sprint, they will tell you to call asurion. Been there done that. I would love to have found a sprint repair store two Evo screens and $200 dollars prior to now. But I've gotten all new ones, so I'm happy with that.
     
  12. Mr. Ed

    Mr. Ed Well-Known Member
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    I'm not sure why but it has been hit or miss. some users claim to have called in and been sent a replacement phone. The posts are out there...true or not????:thinking:

    The phone I took a picture of at the sprint set up at NASCAR this weekend was replaced on the spot by the techs set up out there. They gave no other details

    [​IMG]

    My buddies iphone4. He has no idea how it happened
    [​IMG]
     
  13. xtravbx

    xtravbx Well-Known Member
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    My local sprint repair store is amazing.

    Some young kid, couldnt have been even 20 - replaced my screen no questions asked in about an hour. Phone looked new when he was done.

    Sometimes you just find a nice person willing to help.
     
    Mr. Ed likes this.
  14. Rdot9

    Rdot9 Well-Known Member
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    cracked my screen lastnight, a 3 story fall onto some loose rocks did the trick of messing up the screen pretty good, the phone itself was fine surprisingly. Brought it to sprint today around 4:30. She said come back in an hour or so, i got there at 6 phone fixed. Free of charge, full sprint coverage, dont bother paying the $100 deductible for asurion.
     
    Mr. Ed likes this.
  15. mcnutty

    mcnutty Well-Known Member
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    Cracked screen is now covered in store if you have tep. What is not covered in store is lost/stolen or liquid damage.
     
    Mr. Ed likes this.
  16. Warrior 3000

    Warrior 3000 Well-Known Member
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    SOOO, i went to sprint yesterday around 5pm with my cracked screen. they tell me they have need 1 hour to look at it for internal damage to the board. so i come back around 6:10 and they said they ordered the screen and it will come come next Tuesday.
     
  17. GeeOh

    GeeOh Member
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    Sprint is really good about the whole screen thing

    IF the internal workings aren't messed up it's easy to actually go get a LCD touch screen on E-Bay.... about $60. with free shipping..
    Mine came in 2 days from California.. The Sprint Repair store did the swap out in about 25 minutes for free.. The Tech said thanks for letting him do His First One ( since they were so new )...

    My Phone has worked Great.. Not a Problem since the Ooopps.. Breakage
    It's been almost 2 months now... Like New
     
  18. Caloy

    Caloy Well-Known Member
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    Mad Scientist! MUAHAHAHA!
    Richmond, TX
    I think the $100 deductible only applies if it's unrepairable and would need to be replaced. Repairs should be free, but I might be mistaken.
     
  19. maw4bc

    maw4bc Well-Known Member
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    UGHHHHHH!!!!!! Hate seeing this thread cause I cracked my screen and thought the only thing was to call Asurion. Now I have a replacement that has light leakage and the 4 buttons at the bottom barely light up. So annoying. Although I did keep the battery when I sent the phone back to asurion so now when the thing dies after 4 hours of use I have a backup.
     
  20. Jayman34187

    Jayman34187 Guest

    Get a samsung epic 4g and don't buy junk
     
  21. ryohei47

    ryohei47 Well-Known Member
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    sprint chat is terrible. im starting to wonder if thats where the sprint customer service reps that have no verbal communication skills, or any skills, go.
     
  22. Savage_Winlock

    Savage_Winlock New Member
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  23. TheEngineer

    TheEngineer Well-Known Member
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    They are in the Philippines. ESL for them.
     
  24. I know this isn't for everyone, but a new digitizer (even "OEM") is only $30. If my screen cracked, I'd just replace it myself, which is why I didn't go for the whole TEP/insurance thing this time.
     
  25. GiftedPlacebo

    GiftedPlacebo Well-Known Member
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    Just go to your local Sprint store. I'm not sure why people call in.... My wife dropped her EVO, shattered her screen. I took it up to the local Sprint store, and since we have the insurance, they replaced it in about 1 hour, no cost. Just dropped it off, went across the street and picked up a few things at Home Depot, came back an hour later and they returned the phone with a brand new screen on it.
     
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