Screen cracked, phone keeps restartingSupport


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  1. xcmiler

    xcmiler Member

    I dropped my Epic Touch 4g at the theatre last saturday. The glass part of the screen cracked but the lcd and digitizer didn't appear to be damaged. Then, on Tuesday night, my phone fell off my sofa when I moved my laptop. It didn't seem to have fallen to hard (I've dropped it from higher places, etc. before.) I put my phone in the charger and went to bed. The phone turned off and on like twice while it was in the charger.

    The next morning, I was using the phone and tried to switch off the screen with the power button but pressing the button didn't do anything. I tried several times and then it finally worked. When I tried to turn the screen back on, I kept getting the airplanemode-sound-poweroff pop up several times before I got it to let me put my password in. A few minutes later, my phone turned off. I turned it back on, and it turned off again. I tried to turn it on a few more times, only for it to turn off again. Eventually, when I tried to turn it on, the blue notification light would blink, the "Galaxy SII" screen would come on, the phone would turn off, turn back on (by itself) get to the GSII screen, and just restart again. I would take the battery out to turn it off. A few times it got to the yellow 4G page, but it would just freeze.

    I think that the power button may be stuck but don't know how to exactly fix it. Also, do you think all the restarts and stuff bricked my phone? (I read that if the phone gets stuck at the 4G screen, it might be bricked). Thanks for your help!

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  2. KitsapAndroid

    KitsapAndroid Well-Known Member

    I don't think it's bricked, but it's definitely broken. If you have insurance on it, now's the time to use it.
  3. DragonSlayer95

    DragonSlayer95 Resident Air Bender Moderator

    A phone can't be bricked unless it's rooted and you do something you shouldn't do to the system.

    Do you have insurance on your epic?
  4. xcmiler

    xcmiler Member

    Whoops, I forgot to mention that I don't have insurance on my phone :/
  5. alanzer

    alanzer Well-Known Member

    Sprint will replace it for $35 if you don't have the insurance.

    Make sure you check your account after getting the new phone though. They enrolled me in the ridiculous $8 a month insurance without telling me.
  6. DragonSlayer95

    DragonSlayer95 Resident Air Bender Moderator

    Have to chime in on this. The $8 a month is phone for device defect (not any fault to us)

    Otherwise you'd be stuck paying the $100 deductible. Unless you bought at best buy with the geek squad insurance (super nice by the way) that gives you unlimited replacements with no deductible. Even if the screen cracks, you root and brick or anything like that.

    Thought I'd throw that last bit in for anything getting a new phone soon.
  7. xcmiler

    xcmiler Member

    Are you sure? I don't think they don't do anything for you if you don't have insurance.

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