Screen Freeze,Phone restart, All of battery life lost!Support

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  1. CosmoTiz

    CosmoTiz New Member

    Hi all!
    My partner is currently having a problem with her phone. When ever we Skype Video call after about 5-10 mins, Her phone will freeze, after about 10-20 seconds the phone will then restart and on boot up, any battery life she had is now gone and she has 1-2% left.

    If there is anyone that has any info they can share about this issue that would be greatly appreciated.

    Sadly because we don't live in the country I purchased the phone, Sending it back to Australia for repair under warranty isn't really an option.


  2. SebaKL

    SebaKL Well-Known Member

    That behavior is very new to me (personally), I never had the need to troubleshoot Skype before, so forgive my lack of experience on the topic.

    Things that could lead to problem described in your post, the camera (hardware problem) or skype colliding with some other software.

    I would try some other app, like ChatOn, Samsung's native app, or Viber. Just to see if this is related to device or Skype alone. If you find out that it happens with ChatOn as well, then the chances are high it's a hardware.

    You could also try an alternate Skype version, moded and extended in features, the XDA Skype, courtesy of the Android geek community :)
    I have been using this version since its incarnation. and it worked like charm:

    Give it a try and see if it makes any difference.
  3. Goodspike

    Goodspike Well-Known Member

    Could it be a heat related problem? The only reason I mention that is the 1-2% of battery left. After a reboot that would indicate you'd used all your battery in 10-15 minutes (unlikely) or that heat was affecting your battery.
  4. lovemit

    lovemit New Member

    i think the problem is faulty battery, not your phone. try another battery and see if works. i has same issue with my old Samsung s.
  5. CosmoTiz

    CosmoTiz New Member

    Cheers for the reply's Most appreciated,
    We have now discovered this Problem happens when using all different apps including Whatsapp and Viber!
    And yes the battery is very hot after this happens.
    We purchased a new battery yesterday, but it doesn't charge or work either
    sourcing a "Genuine" Samsung battery is rather hard where I Live. (Thailand)

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