screen goes black and cannot be turned back on without removing battery - any suggestions for a fix?Support


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  1. farrellcollie

    farrellcollie Well-Known Member This Topic's Starter

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    I have now had 7 random crashes in two days and the only way I know to get phone back on is to take the battery out and replace it. When it crashes - the screen goes black, but the green alert light still flashes. Does anyone else have this or a solution? It is stock with just a few added apps from the market. Thanks.
     

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  2. wase4711

    wase4711 Well-Known Member

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    take it back for a replacement; that is not normal behaviour
     
  3. jrstinkfish

    jrstinkfish Well-Known Member

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    Seriously, like he (or she...) said, take it back! You're still in the honeymoon period where you can swap phones without much of a hassle -- get past 30 days, and it's a whole other story.
     
  4. sean76

    sean76 Well-Known Member

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    My original from Radio Shack did that....right back to the store.
     
  5. Braaainz

    Braaainz Well-Known Member

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    I'm sure you've already done this, but sometimes it is the simple solutions which are the best.

    When the display goes to sleep on a properly functioning Evo... you can only wake it by lightly pushing the POWER button. This is so the phone isn't accidently turning on by things bumping against the touchscreen.
     
  6. denise1768

    denise1768 Well-Known Member

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    Same problem here.. but only did it once so far. Mine happened when i plugged it into the car charger.

    Turned black, green light was on. I was also able to make a call thru the blu tooth via the car's address book.
     
  7. farrellcollie

    farrellcollie Well-Known Member This Topic's Starter

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    Thanks - at least I am not a complete idiot for not knowing the fix. It usually happens to me after a phone call, but once after closing the music player. Sadly the soft touch of the power button does nothing. Looks like an exchange is in my future
     
  8. ILLgodsonmatic

    ILLgodsonmatic Member

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    yea happened to me ONCE..but hasnt since (saturday, i think)
     
  9. Doomstang

    Doomstang Well-Known Member

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    It happened to me just yesterday as I was in the parking lot outside the sprint store. I hit the power button to turn the screen on, dragged my finger down to remove the lock screen, and the image moved halfway and then went black. No buttons worked so I had to do a battery pull....but it turned back on with no issues and has been fine since.
     
  10. NeoEVO

    NeoEVO Well-Known Member

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    Try back tracking towards vanilla until the problem stops. I downloaded a MicroClock widget that caused the EVO to go into rebooting cycles. When I dumped the widget - I dumped the problem.
     
  11. bobbybowden

    bobbybowden New Member

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    It happened to me also. I had used my camera earlier yesterday to take photos of myself (the camera on the front) and I left it set to the front camera as the default. I was using on of the millions of facebook apps on my EVO and I clicked on something that said, "take a picture" it tried to go to the camera but the screen just went black. I could go "home" and use the phone, but if I tried to turn the camera back on the screen would go black.

    I wanted to try trial and error to fix it but I went out to the club last night and saw a really sexxy chick that I wanted to snap a photo of (this is the best "dark nightclub" phone I have EVER seen or used) so I pulled the battery and turned the phone back on.

    Everything was back to normal.

    I get an app a least once or twice a day that hangs up, but the phone gives me an option to force close. But no other "black" screens.
     
  12. farrellcollie

    farrellcollie Well-Known Member This Topic's Starter

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    When it happens to me - I lose the haptic feel for the home menu etc buttons. The only thing on is that green light at the top.
     
  13. SkunkApe

    SkunkApe Well-Known Member

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    if it happens a lot...maybe try doing a hard reset and see if that fixes the issue. if not, go get it replaced.
     
  14. viggs74

    viggs74 Active Member

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    Happened to me once so far yesterday. I was checking some texts (or maybe listening to music) and the thing locked up then turned black. Right befroe that started happening though, my Evo got real sluggish and almost non-responsive. A little nervous, but I have the 30 days with the shack if it starts happening again.
     
  15. somnambulus

    somnambulus Well-Known Member

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    Happened once to my dad's phone. If it happens more, I will exchange it.
     
  16. carmendiva

    carmendiva Well-Known Member

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    Lolz wow haha

    Sent from my PC36100 using Tapatalk
     
  17. BetterMost

    BetterMost Banned

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    A master reset if that does not fix it an exchange at the store.
     
  18. cybric

    cybric Member

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    Mine did that yesterday after I quit using atk. Started using again about every hour or after running programs like hotspot and haven't had another problem.
     
  19. piffa

    piffa New Member

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    I changed some settings on my phone and thats when my evo screen went black while charging! I tried to remember if I did anything diff today. I did! I changed my display brightness from automatic to a lower level of light! So I went in settings and changed brightness back to automatic! My evo is working perfectly now! I was gonna take it back to store, but glad I didn't have to!
     
  20. Slick1020

    Slick1020 Banned

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    Purchased my phone in June, but has only happened to me once. When it occurred, I used my other cell phone to call my EVO and the EVO came out of sleep mode by ringing.
     
  21. Bagallie

    Bagallie New Member

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    I have had my Htc Evo since November, I have had no problems with it all at! Perfect in every single way. Then I was trying to call someone and when i did the dial tone sounded like an alarm. I also had no service. I was wondering If I restarted the phone if it would reload everything and i would be able to make my phone call. I turned it on it went threw it usual "turn on" settings and then it goes to where i can start to access the phone and it restarts again and goes to a black screen and will continue to Light up black. :confused:
    I have restarted it many, many times. Same things happen. When i was restarting my phone, i also had a friend talking to me about her Grand-Father dieing in that room and I've heard ghosts can wipe out electronics.
    What should I do?
    What do you think may have Happen?
     

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