I received delivery of a refurb shine plus from telus exchange today. I updated the refurb phone with the latest update. The updated version, kernal etc are the same as in my old phone which was updated last week. I also got the same problem with the crippled voice control. So the latest update is exactly the same as the one last week. Going to return the updated refurb phone. Telus is going to send another refurb. I think I will just stick with 2.1 in the next refurb phone until they sort out 2.3.x.