screen shut off while on phone questionSupport


  1. ls1ssws6

    ls1ssws6 Well-Known Member

    when you put the phone up to your face while talking i know it has the sensor that shuts off the screen, my question is does anyone else seem like it hesistates a while after you take the phone off your ear? If i call a number that requires me to enter numbers it seems like it takes a good 3 or 4 seconds for the screen to turn back on. I know it doesnt seem like a lot but some of these calls if you dont enter the number right away they start asking questions over then i do hit a number and its the wrong one so its a pain in the a$$. I came from a palm pre which was virtually instantaneous once i took the phone off my ear. So i guess im wondering if this is a problem with just my phone or all moments and is there a fix for it?

    thanks

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  2. CriticalCritic

    CriticalCritic Well-Known Member

    All of the Moments have this problem. We expected that the CL14 update would fix it... but it didn't. And I don't know about anyone else, but I think it may be getting worse on my phone. Twice today I took the phone away from my ear, and the screen did not come back on. And that was including a battery removal restart in between those two calls (as an attempt to get it to stop). So I'm not sure what's going on with mine.
  3. kateybrooke

    kateybrooke Member

    I have SO many problems with this. I always go back to the home screen, but then my face manages to launch apps, text people gibberish, and create and delete my home screen widgets. The worst part is that it's started launching my camera app, and shutting off the sound on the call altogether. I was thinking if someone made a completely blank app, with no touch capability at all, that could only be closed with the menu...that I could launch every time I enter a call, it might help. If such a thing worked, I'd seriously pay for it. That's how bad this is.
  4. ls1ssws6

    ls1ssws6 Well-Known Member

    im glad its not just me. today i was on the phone and my other line was beeping, by the time i told them to hold on and take the phone away from my ear, screen cme on, the other call had gone to voicemail. so frustrating.

    i am about to get nesoid and get some roms so hopefully that will make me fall in love all over again :D
  5. xiola

    xiola Member

    My question is when are developers going to realize that there needs to be a function that allow you to disable the touch screen during a phone call! My Palm Centro had an option to turn touch screen off. Why doesn't this phone?

    My phone now will randomly call people from my contact list while I am in the middle of a call.. so it puts the original conversation on hold. Of course I can't hang up the person the phone is calling.. so I have to hang up both phone calls and then wait until the person I was talking to hangs up and then call them back. This happens at LEAST once a day. I wish there was an app to disable the screen during phone calls, something that you could use the menu screen to turn it back on for calls that need you to dial a number or something.
  6. jen8112

    jen8112 Well-Known Member

    OMG that happened to me! I was on a call and called someone else with my cheek and somehow managed to put it on 3-way calling! I tried to quickly fix it and ended up hanging up on both people! Not to mention how many times I mute people then they hang up on me before I can take it off mute! I was sooo not ready for a touch screen! Can't wait to get a new Blackberry! ;)
  7. ls1ssws6

    ls1ssws6 Well-Known Member


    i dont experience any of these problems when on the phone. once it is on a call the screen blacks out and i never have mistakenly hit a button or anything like that. my only problem is the time it takes for the screen to come back on after going black :rolleyes:
  8. slim21

    slim21 New Member

    The screen goes black after several minutes (tested between four and nine) and then nothing but hitting the red hang up key works. And that disconnects the call. The phone can be sitting facing up on a desk. No touching is required.
    Sprint tech said to take it to a store so a hardware tech can look at it.
  9. pastafarian

    pastafarian P√Ętes avec votre foie Moderator

    Not a total fix, but sliding out the keyboard a little should wake the screen up.
  10. jrmckins

    jrmckins Well-Known Member

    the blackberry storm used to do this. There was an app that would "fix" this. Is there something to fix this for the moment?
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