Screen shuts offSupport


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  1. Skipper

    Skipper New Member This Topic's Starter

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    Have been having this problem for the Moment for a while now. Once a call is placed the phone will go black and I am unable to access the onscreen functions (Speaker, Dialpad, etc). I've tried tapping the screen, hitting the back button and hitting the menu button, but the screen remains black. At some point it MAY come on or just briefly flash on.

    This has been very annoying - especially with calls that require multiple prompts. Any advice on help?
     

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  2. Wingzfan61

    Wingzfan61 Well-Known Member

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    Do you have a screen protector? If so is there a cutout for the proximity sensor? If not that could be your problem.
     
  3. Skipper

    Skipper New Member This Topic's Starter

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    Nope, no screen protector. This has been a problem since it's been out of the box.
     
  4. Wingzfan61

    Wingzfan61 Well-Known Member

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    Id return it if you can
     

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