Screen wont turn offSupport


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  1. Fahrenheit85

    Fahrenheit85 Well-Known Member This Topic's Starter

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    So on my SGS3 from Verzion, the screen wont auto turn off. Its killing me on battery life. I had this issue before the JB update. I also did a hard reset after I got the JB update. I shut off all the face detect things already.

    Can anyone help me?
     

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  2. ceva321

    ceva321 Well-Known Member

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    have you tested the display?

    settings
    display
    screen timeout
    select the 1 minute choice....

    if the device turns off then you are fine... please let me know
     
  3. Fahrenheit85

    Fahrenheit85 Well-Known Member This Topic's Starter

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    I already had it set for 15 secs. No matter the time set the screen wont turn off 80% of the time. Could it be a short somewhere?
     
  4. ceva321

    ceva321 Well-Known Member

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    i would do a factory reset.....maybe somewhere you downloaded an app or something that keeping the screen on indefineately ....just do a factory reset and that should fix it :)
     
  5. silentwitness

    silentwitness Well-Known Member

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    im having a similar issue as OP but mine is only when i play music the screen wont switch off otherwise it turns off fine.
     
  6. Doit2it

    Doit2it Well-Known Member Contributor

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    Check Settings / Developer Options / Stay Awake (should be unchecked). It's supposed to be only while charging, but still make sure it's unchecked.

    If that's not it, download the app GSam Battery Monitor. After it's run for a while, open and tap the vacuum cleaner icon at the bottom of the screen. This shows apps consuming the battery. At the top you can also switch to view which apps are keeping the phone awake, waking the phone, and various other lists. Very useful in finding battery draining apps.
     
    thoufeee likes this.
  7. ocean_jasper

    ocean_jasper New Member

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    I have been having the same issue as Fahrenheit85 for about two weeks. It is an almost-new phone and I was worried it was defective.

    Following the advice above, I uninstalled the two most recently-installed apps, and did a "restart" on the phone (restarting alone did not remedy the problem). Happily, uninstalling the two apps worked, and my screen now auto-turns off! I'm not sure which app was the culprit but regardless I'm very relieved.

    A factory reset was not needed -- happy about that as well. :)
     
  8. YouCantKillUs

    YouCantKillUs New Member

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    I had the same exact problem, now its fixed.
    Here is the solution to this problem.
    Reboot your phone by clicking on the power button and the volume down button for like 10 secs.
    Problem solved without any factory reset =)
     
  9. Tim Guy

    Tim Guy New Member

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    I have Cricket Samsung Galaxy Core Prime Android Kitkat (rooted using Kingroot). Screen would not go to sleep unless I turned the phone off. The power button would not turn the screen off. Any apps wouldn't do it. I found that it was because I renamed bootsamsung.qmg in system/media folder using Root Explorer app. This disabled the Cricket screen during boot. After I restored the file name, everything worked fine. Haha, there is a good reason vendors don't want to sell you rooted phones!
     

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