Security Policy Update issuesGeneral


  1. TheRobster

    TheRobster Well-Known Member

    Hi all.

    Still getting to know my S4!
    My query is this:-
    I use Whatsapp messenger, and today it updated via Play store.
    A few minutes later I got a "warning" msg that it has been closed due to possible security issue that may be resolved by updating the Samsung Security Policy.
    however when I try to update, i am informed that it has failed due to network issues.

    Is anyone else having/had this issue? How do I resolve it?
    Or will I be able to update the policy eventually?

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  2. Darnell0216

    Darnell0216 Well-Known Member

    I just wanted to say that's completely new to me. Have you tried contacting WhatsApp directly? A lot of apps are social now and you'll get quicker responses than email.
  3. TheRobster

    TheRobster Well-Known Member

    Cheers.
    Thanks for the reply.
    I will contact Whatsapp.
  4. Mrdodd8

    Mrdodd8 New Member

    I have the same problem. My Galaxy s4 started showing me the same "security policy update" notification yesterday as well as another "prevention information" notification telling me "WhatsApp has been forced to stop for an unauthrorized attempt to access system in your device".

    Whatsapp seems to be the only app that causes this. It doesn't actually close but it's really annoying.

    Does anyone know what's causing this and how it can be solved?
  5. LaTuFu

    LaTuFu Well-Known Member Contributor

    Check with the NSA. They probably have a way to fix the security issue. :D
    benji42 likes this.
  6. danabrey

    danabrey Member

    I started having this issue as well, two days ago on a T-mobile Galaxy S4. It seems to be affecting S4s on all networks, and only since the firmware update.

    There was an update for WhatsApp last night that gave me functionality back, but still getting that message!

    I found it pretty suspect at first. There are missing spaces between words in the Security Policy Update description, but it seems it's a legitimate Samsung thing?
  7. Darnell0216

    Darnell0216 Well-Known Member

    With the S4 being a business minded phone when it comes to security, I wonder if WhatsApp inadvertently triggered something present in the S4 that isn't on other devices. Has anyone gotten a response from the company about it?
  8. danabrey

    danabrey Member

    Possibly. No response from Whatsapp, but it seems likely that it's something in the app causing an issue with the S4 security settings.

    Attached Files:

  9. TheRobster

    TheRobster Well-Known Member

    I sent a query to Whatsapp. still waiting a reply. I did go to their website & update to latest version. Yes! newer version than the Play store update.
    But still received the Security warning msg.
    Whatsapp still working Ok.
    So, at present I have ticked the Remind me in 30 days option on the security update.
    Not sure why the update to security policy keeps failing.
    Perhaps I should contact Samsung directlly?.......
  10. danabrey

    danabrey Member

    Emailed Whatsapp three days ago, sent to both support and Android support. Also forwarded the email to Samsung support.

    No response from anyone.
  11. 2badmice

    2badmice Well-Known Member

    I get this query when I launch Last Pass on my S4, I allow it to update, yet nothing happens.
  12. danabrey

    danabrey Member

    I got this response from WhatsApp today:

    So it seems something in the WhatsApp update was at fault. No issues as of yet using the 2.11.23 version.
    TheRobster likes this.
  13. stressedout

    stressedout New Member

    ive had the same issue as everyone else except with facebook not whatsapp. i took my phone back to the shop it came from they replace the handset and still the same issue.
  14. danabrey

    danabrey Member

    TheRobster likes this.
  15. stressedout

    stressedout New Member

    it must be the mobile phones themselves else ive had the same issues with facebook not whatsapp
  16. spark001uk

    spark001uk Active Member

    A whatsapp update is on Google play today, presumably to correct the knox issue. Seems ok on mine so far for a couple of hours now, fingers crossed it's sorted.
    TheRobster likes this.
  17. TheRobster

    TheRobster Well-Known Member


    Glad you got a response from Whatsapp.....I didnt!!!!!
    Their initial automated email says to update to latest version via their site.
    This I did (2.11.73) & I havent had any issues yet (although I think I may have hit the remind me in 30 days box in the security warning!!!)

    I now notice there is a new up date (2.11.79) So I will try that & keep my fingers crossed!
  18. TheRobster

    TheRobster Well-Known Member


    Just had the update notification.
    I will download later & see what happens, although I might have to wait as I think I hit the remind in 30 days button in error.
    Only time will tell!
  19. Darnell0216

    Darnell0216 Well-Known Member

    I couldn't confirm WhatsApp because I don't use it, but I do use FB and haven't gotten that popup yet. I'll see if my wife has gotten it if she messages me from work.
  20. TheRobster

    TheRobster Well-Known Member

    Still no joy Im afraid.
    Have uninstalled & re-installed various updates from Whatsapp & had a couple of responses from Whatsapp devs, but I am still getting the Security Policy Update pop-up.
    I removed Whatsapp from my phone last night & I am still getting the pop-ups!
    Apparently, you can stop the pop-ups by force stopping the app??
    I have done this, so only time will tell!!
  21. wunay

    wunay Well-Known Member

    I have this problem and note the references to WhatsApp. I do not have WhatsApp, so why should I be getting this problem?
  22. TheRobster

    TheRobster Well-Known Member

    According to my call with Samsung earlier, this issue has NOTHING to do with Whatsapp or any other app. Only Samsung are to blame!
  23. wunay

    wunay Well-Known Member

    TheRobster

    Thanks for that it sets my mind at ease.
    ALTHOUGH...
    - within five minutes of posting on here about this problem I received an e-mail from WhattApps telling me about WhatApps!!!!
  24. TheRobster

    TheRobster Well-Known Member

    Yeah, I got an email from Whatsapp telling me to update their app as they had sorted the issue!

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