Seidio Innocase Surface problemAccessories

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  1. srojrs

    srojrs Member

    Mine popped right on; no problems whatsoever. Got the dark blue one; really nice. Very happy.

    Still hoping for a charging dock, Seidio......... I won't stop until I get one ;)

  2. seidioseidio

    seidioseidio Well-Known Member

    We do apologize about the delay. Has your RMA been processed yet? I can talk to the RMA department make sure that you receive your replacement quickly.
  3. Rob_A

    Rob_A Well-Known Member

    Yes, the replacement was shipped on 2/8/11

    I'm guessing/hoping I'll get it in the next couple of days. ;)
  4. seidioseidio

    seidioseidio Well-Known Member

    OK, great! Feel free to contact us if you have any other questions or issues!
  5. Johker

    Johker New Member

    I also ordered the Seidio case and the issue with mine is there isn't enough room for the clips between the two pieces of the phone on the top. I can slide a double sheet of paper around the other 3 sides but the top is so tight the pieces touch resulting in the clips getting pushed out when I close it up, and off pops the front.

    If one of the tabs was on the side instead of both on the top surface, this might not be an issue. I tried two different Seidio cases and both had the same result. I love the Seidio case but my phone doesn't. Must just be a manufacturing thing on some of the phones as my husbands phone has no issue.

    I managed to find a case that has one clip on top and one on the side from looking at the picture, I may have to resort to this: Get the HTC EVO Shift 4G Rubberized hard Case Black ship Free AccessoryGeeks
  6. Rob_A

    Rob_A Well-Known Member

    Well... Here's some bad news: I recieved my replacement yesterday (2/16/11) and it STILL pops off when I close the phone. I tried installing it every possible way you can and still won't work.

    I called customer service so I can get a refund. I asked if I could just ship it back with the Original one (since I just recieved it yesterday) but I can't because the shipping label was only approved for first return.

    I have to;

    1) Fill out ANOTHER RMA form - DONE
    2) wait for approval - Got Denied because it's been over 14 days (like I can control the shipping times and RMA processing times?!) :mad:
    3) Called them and I'm waiting for re-approval - Approved
    4) Ship it back myself (Paying shipping fees myself) :mad:

    I really wanted one of these cases. But I ended up paying $12 to find out it doesn't work on my phone (Shipping both ways) I know shipping cost is beyond Seidio's control/policy but it's still money out of my pocket for nothing.

    I guess I'll have to check out the Sprint store? :rolleyes:
  7. mjbaker64

    mjbaker64 Active Member

    i had the same problem with the case i bought from sprint. it seems like the clips for the top of this phone is very thin. not much to hold on to. i did extend my screen out and got it to snap on properly. i just dont think there is all that much for it to hold on to regaurdless of what kind of case is it. but once i got it on its staying on with no issues.
  8. seidioseidio

    seidioseidio Well-Known Member


    We apologize about the issue and would like to help. If the cases never fitted correctly, we will be more than glad to replace/refund you the case. You shouldn't have to pay shipping to get it back to us. Please PM your order information (replacement order) and we will be more than glad to assist you on Monday!

  9. Rob_A

    Rob_A Well-Known Member

    Thanks Seidioseidio,
    But I've already shipped my 2nd case back to Seidio for a refund on Friday (2/21)

    I spoke to customer service on Friday about shipping the case back and they told me they do not pay for return shipping. (Even if the case isn't working for me).
  10. seidioseidio

    seidioseidio Well-Known Member

    I apologize about this misinformation. Due to the fact that you had this issue, you wouldn't have to pay for shipping. Please PM me your order information so I can take care of this for you.
  11. srojrs

    srojrs Member

    Sort of off (but sort of on) topic

    Message for "seidioseidio";

    I am really impressed that Seidio has a representative here responding to posts. This is excellent customer service; you really are trying to make things right when things so wrong. I think it's refreshing to see a company do this. There is so much crappy customer service out there that you should be commended for this.

    I've been happy with my Surface case and was happy with the Seidio case I had for my Palm Pre.
  12. chris20nyy

    chris20nyy Active Member

    Received my Seidio surface today in dark blue...

    It actually has this pearl effect to it that makes it look purple in some lights. The color is awesome. It matches my Audi's 'Ming Blue Pearl" paint, which does the same thing. The quality of the case is great, only complaint is that the cutout on the screen side protector that's supposed to go around the headset jack input is completely off alignment and doesn't benefit anything.

    The fitment is perfect. Put it on as the directions said to do. The back half snapped on quick and solid. The front trim snapped on tight, but the securing tabs needed a little assistance to get over the lip of the screen. It's definitely designed this way as when it does snap on it's completely secure. It's not coming off without a good fight.

    Took a little time as far as shipping and everyday waiting I prayed that I didn't drop the phone. Now it's got some good armor on it. Overall satisfied.
  13. sb65

    sb65 Active Member

    Just got my Seidio innocase yesterday. I snapped it on in about 6 seconds flat and it fits fine. It definitely makes the slider really tight, but I'm hoping it will loosen up a bit. As another poster noted (I think it was this board), with the dark blue case, you can still see a glow from the shift lock or function lock light. Pretty pleased with the case as of now.
  14. kjjm

    kjjm Member

    We just got our EVO Shifts Thursday - love them, so far and I've used a lot of advice from this forum (thank you!).

    I actually bought the Seidio Innocases a few weeks ago, but for various reasons the phone purchase has to wait. My wife's burgundy case fits perfectly, but my black one is having a little problem. The top right corner pops off when the slider is closed, and I can only snap it back on fully when the slider is open. That said, the case still stays on pretty tightly and doesn't come off completely like Rob_A's, but I'm worried about it getting looser as it wears. I really like it, though. Has anyone else experienced this? Is there any solution besides sending it back?

    Thanks again.

    Update: I spoke too soon - now the front is popping off completely when I close the slider. Very disappointed. Reading reviews elsewhere, it seems to be hit or miss with this case. My wife's case still fits perfectly, though.
  15. seidioseidio

    seidioseidio Well-Known Member

    I apologize about your case. Can you please PM me with your order information so I can help you get a replacement?
    kjjm likes this.
  16. kjjm

    kjjm Member

    Thank you Seidioseidio - my replacement and return label are in the mail. Excellent service!
  17. aarcmediagroup

    aarcmediagroup New Member

    I had the same issue, and kind of knew I was going to. My wife and I both got new shifts at the same time and I could tell that mine was more "tightly" put together than hers. I bought the innocase (surface) none the less and when I got it, didn't fit. Lucky for me, I had also bought the generic case from for it and it works PERFECTLY. The AccessoryGeek case snaps on much more tightly, and actually is VERY similar to the Seidio case. I'm sure it's not as good in the end, but for anyone that had the issue, I was able to get the AG case to work, where the Seidio case didn't. Amazon will be picking it up tomorrow.

    HTC_EVORVA New Member

    It appears that I am not the only one having this issue which I guess makes me feel better. I purchased my Seido case at Amazon based on previous experiences with their cases and didn't bother checking the reviews and forums first which I now know was a mistake! Oh well it does appear that Seido is aware of the issue and working with those who are having issues to resolve them.

    I agree with one of the other posters that there should be clips on the top and bottom of the case rather than on the side as it seems that on the bottom right side the clip always comes out and then the entire case pops off. (From the perspective of holding the phone horizontally with the micro usb on the bottom).

    After studying the diagrams and reading all the posts I am sure that I am installing the case properly. Just in case I left a few friends take a stab at putting the case on and they ran into the same issues.

    Hopefully a new case will resolve the issue as it has for others and I don't have to worry about the case popping off every time I take it out of my pocket or try and slide the keyboard open!!
  19. kjjm

    kjjm Member

    Thanks again, SeidioSeidio for arranging the replacement Surface case, but new one has the same problem. It seems that some Shifts have no gap between the slider and screen on the top and/or bottom. My wife's case still fits fine, but I'm out of luck. I'm considering going back to Sprint to get a new one, but I'm not sure if they'll see this as a defect. The phone works fine otherwise, but I want to protect it for the long haul. I'm going to try the AccessoryGeeks case, but I'm wary of the quality. Sigh.
  20. MikeG7265

    MikeG7265 Member

    You can add me to the list of people that are having issues with this case. I'm having the same issue with the top right corner not staying snapped when sliding the phone open....sometimes it even pops off completely. I have heard nothing but good things about Seidio cases, this is my first one, and I am a bit disappointed.
  21. Pioneer74

    Pioneer74 Well-Known Member

    I love Seidio products. Have used them on many phones, including my Evo. Love the Innocase II and my clear screen protectors. I will always consider them for my future phones.

    That being said, my wife just got her purple Innocase for her Shift. It's having the same problem that everybody else is having with the top corner. Looks like it's going back to Amazon. She has a pouch to put it in while in her purse, and the Seidio Crystal Clear screen protectors went on great, so the case is not really needed.
  22. seidioseidio

    seidioseidio Well-Known Member

    I apologize about this. We can assist you so you can receive a replacement, please PM me your order information.
  23. vagilik

    vagilik Active Member

    For everyone having problems with the Seidio's not just Seidio; Seidio makes very good custom fit cases and accessories and has been for years. The shift is still fairly new, and if you dont put the case on JUST right, it will fail. I've had my shift almost a full month now and have had 4 different cases now. 2 i bought from the swap meet, 1 from the sprint store, and 1 from Seidio. The first one I got was from the Sprint store and the guy that sold it to me tried 3 different cases (the same one since they only have the one for it, but 3 of them) and he couldnt figure it out. when i went to the swap meet the guy that was selling them showed me how to put it on. when i got my case from seidio i used the same method and still had a hard time, but got it to stay after a few tries.

    Here's what you do:

    slide the keyboard out
    make sure your putting it on right (slot on the top)
    pry (very little pressure so you dont break it) the top of the shift from the bottom so the clips will hold and push them through so they stick

    put the bottom piece on

    good to go

    keep in mind this will stiffen it up quite a bit

    hope there's no long term damage (design was very poor to be able to accommodate a case)

    hope this helps
  24. kjjm

    kjjm Member

    I exchanged my case-less Shift for a new one yesterday. I had to try out two phones in the store before I found one that didn't pop the top of the case off when the slider closed.

    It would seem that this is an HTC manufacturing problem, assuming they intend for their customers to use this kind of case, and not a Seidio issue. Some Shifts just don't have enough clearance for the clips that secure the case.

    I'm happy now, but this is clearly causing a few headaches for Shift owners and Seidio reps.

    Thanks again to SeidioSeidio for all the help.
  25. JDSnead

    JDSnead New Member

    Based on the support that Seidio has provided here, I have placed an prder for the case and screen protectors.

    After I receive them, I'll post my experiences.

    I appreciate and support vendors like Seidio that stand behind their products.

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