Seidio, WHY? Another Defect


  1. princealyy

    princealyy Well-Known Member

    Hey guys, so I have been using my Seidio battery for a bit now, and I just got a replacement phone from Sprint, and while I was moving my battery over to the new phone, I noticed the housing of the battery was coming apart.

    I am a bit upset that I am having a second problem with the same product, we have a total of 2 of these extended batteries .... a shame really, I might have to start looking for another company to buy extended batteries from.

    FYI just checked my Amazon account, and it seems as though I have bought about 15 of these batteries since the first one I got for the Palm Pre....

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  2. princealyy

    princealyy Well-Known Member

    Here is a picture ....

    Attached Files:

  3. Kelmar

    Kelmar Done by choice VIP Member

    Have you tried contacting Seidio?

    I would recommend doing that first. You can always PM their rep here on the forum.
  4. princealyy

    princealyy Well-Known Member

    I will do that I just wanted to post this online I know they are a sponsor but it upsets me that they have lowered their quality a bit.
  5. seidioseidio

    seidioseidio Well-Known Member

    I apologize about this. I have responded to your PM and am sure we can assist you with this.
  6. princealyy

    princealyy Well-Known Member

    They sure came through, they sent out a replacement battery, and i will send back the defective one...

    Thanks Seidio, you are starting to work your way back into my heart....
  7. Kelmar

    Kelmar Done by choice VIP Member

    Glad to hear!
  8. princealyy

    princealyy Well-Known Member

    Just wanted to let you know that I got a replacement and when I tried to pull off the battery it basically did the same thing. So I just got another defective battery.

    I think the battery might be too tight of a fit and it is causing the case to separate on the battery ... Maybe that is the issue or maybe they glued the battery in the wrong place?

    A bit upsetting hopefully this will get worked out quickly.

    Thanks to seidio again for sending me a replacement let's see what the next step is.
  9. princealyy

    princealyy Well-Known Member

    Just thought I would update this thread a bit, basically I sent back the new battery that was having the same separation problem (as per instructions from seidio) and am still waiting for a replacement (well over 1 week since I sent them back their defective battery) ...

    Also i know this has been discussed on the forum before, but my backplate is starting to give me more trouble that before, in the past people had mentioned how the sides of backplate do not sit flush to the phone like the original backplate that came with the phone, now the backplate falls right off the phone, with little to no effort. I decided to turn the phone over and see what the problem was, and here it is:

    The Seidio case comes with the same number of clips to attach to the body of the phone, however it seems as though the clips have a slightly different angle, which makes it harder for the phone to stay fully flush (basically one side will always lift slightly off the phone). When the back case isnt full flush you can hear and audible click when applying pressure on that side of the case, which means the clip is connecting with the back of the phone, but then it is coming off of it.

    Here is where my problem comes in, the bottom of the phone has two clips, and as the back plate has been coming off the phone and being re attached, it has loosened and fallen off. Now the bottom of the phone has nothing to attach to, and the sides NEVER attaching properly, the back plate seems to have nothing to attach to and seems to come off constantly...

    Now I know a lot of people are going to say I may have dropped the phone, etc. But I assure you this phone has NEVER been dropped, and there is not a single scratch on this phone so that is clearly not the problem here.

    Any ideas Seidio?? There is a review on Amazon that states that the backplate has been redesigned... is that true?? Please help, I have been a VERY loyal customer and telling anyone that will listen how great your products are (I can't remember owning a phone without a Seidio extended battery on it)
  10. seidioseidio

    seidioseidio Well-Known Member

    We haven't had this issue with the battery separating, but we have sent out your replacement along with the battery door. The battery has not been redesigned but when we produced the larger capacity (3300mAh), the felt pad was removed from the inside. Please see the PM I have sent you.
  11. princealyy

    princealyy Well-Known Member

    Got your PM, very excited to get the resolution, hopefully this will help
  12. LylasDaddy

    LylasDaddy New Member

    I dont think she was talking about the battery. I'm pretty sure she was talking about the battery door being defective.... I too have had this problem with my battery door falling off and am now very very frustrated because I love my phone but having to put a piece of tape on it to hold the door on only part of the way while having to fumble with not letting it fall off every time i answer a call or use it to play music in my car. I've tried to live with it for a couple months and get used to it but it only made me more and more fed up with the product.... I have friends with the same phone and even a close friend on the same sprint plan as me and i told them never to get this. This battery door has just about ruined the phone for me and soon i will be throwing the whole thing away......

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