Selling phones on the internet is dead.

Discussion in 'Android Lounge' started by Weazol, Jul 21, 2010.

  1. Weazol

    Weazol Well-Known Member
    103

    Google has finally realized that the majority of people want to see the phone up front before they purchase it. Maybe the nexus one would have done a lot better if they didn't waste there time with online sales.

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  2. Tmart

    Tmart Well-Known Member
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    Jun 30, 2010
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    I've never bought a phone that wasn't on the internet except the first camera phone on Verizon like 9 years ago.
     
  3. ArrowSmith

    ArrowSmith Well-Known Member
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    Apr 26, 2010
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    I also like to have the phone in front of me to try out, see how it feels in my hand, etc...
     
  4. Anthony1

    Anthony1 Well-Known Member
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    Jan 5, 2010
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    Luton UK
    There's more to it than that. The Nexus 1 was a phone that you bought full price for 'up front' The vast majority of people won't buy phones that way, especially high end expensive phones. They're too used to getting phones free, or for very high discount, on contract.

    Google also claimed that this was a new approach to buying phones: Getting your phone and contract separate, but that was only true in the US. Here in Europe we've been able to buy phones like that since forever. Google was offering nothing new.

    The almost total lack of advertising didn't really help either.
     
  5. ari-free

    ari-free Well-Known Member
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    Nov 2, 2009
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    google probably thought that since it makes all of its money with internet ads, that they would also work for selling their new phone. Nope. You need TV and retail.
     
  6. Hrethgir

    Hrethgir Well-Known Member
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    Feb 16, 2010
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    Male
    Intel fab tech
    Salem, OR
    I think the biggest problem wasn't not being able to see the phone in person (look at all the preorders for the Incredible, Droid X, Evo...), but after buying it, the customer service was all confused. Who do you go to with a problem with your Nexus One? HTC? Your carrier? Google? I think people like having a physical store to go to if they have a problem.
     
  7. Weazol

    Weazol Well-Known Member
    103

    yea hrethgir I agree with you on that part. If my phone breaks the last thing I want to do is call a 1-800 number. Going into the store is usually a quick fix or replacement.
     
  8. ari-free

    ari-free Well-Known Member
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    Nov 2, 2009
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    But they did see the phone on TV. Google didn't have any TV spots. There you go. They also heard about the phones from Verizon/Sprint salespeople and materials.
    I don't think people who pre-order think 2 steps ahead to consider customer service.
     
  9. jbc247

    jbc247 New Member
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    Oct 20, 2008
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    Does Google still have Nexus One phones in stock for developers to purchase?
     

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