sending emails via ntl on my desire ?? just stopped working


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  1. firestarter

    firestarter Member This Topic's Starter

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    hi ive had the phone for about a month now and not changed anything but its just stopped sending. when i set it up initially the outgoing server was an ntl one which was suprising as ive always had to use o2 on other phones but it worked a treat on my ntl. but now its only sending mails if im on home wifi connection not on the 02 network ;-( any ideas thanks
     

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  2. Baz8755

    Baz8755 Well-Known Member

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    I'm surprised it ever worked on 3g. I have been struggling for years to get phones to send NTL email. Wi-Fi yes as its on NTLs network but 3g never.

    Will watch this thread with interest.
     
  3. nacatomi

    nacatomi Well-Known Member

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    I would say you will have to use NTL's POP3 server for incoming and O2's SMTP server for outgoing.

    Something like this

    iPhone e-mail settings

    POP Account Information
    Name your name
    Address your ntl email
    Description up to you!

    Incoming Mail Server
    Host Name pop.ntlworld.com
    User name your ntl username
    Password your ntl logon password

    Outgoing Mail Server (setup as primary server)
    SMTP smtp.o2.co.uk
    Host name smtp.o2.co.uk
    User name your o2 username
    Password your o2 logon password
    Use SSL Off
    Authentication Password
    Server port 25

    According to my brother he's having probs recently with virgin mail so perhaps they are making changes.

    You may even be able to use IMAP instead of POP3\SMTP.
     
  4. firestarter

    firestarter Member This Topic's Starter

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    hi i was suprised it worked before tbh as ive always had to use o2 for outgoing. ive just had to set up an account that allows authenticated smtp (no idea lol) but ive done it and it works so outgoing via o2 and incoming via ntl ;-) thanks fellas
     
  5. Warwick

    Warwick New Member

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    NTL have upgraded(?) their servers and now require secure connections, which won't be helping.
    On the other hand, their new service is a rebranded Google...:D

    W
     
  6. fried

    fried Well-Known Member

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    Virgin have been having major issues with their email service over the last few days. A lot of people have been getting "-ERR Invalid Backend" errors, so don't worry too much if your settings are correct (as posted above, as you need to use the new settings posted by Warwick) and you're having intermittent issues.

    A tip if you want to receive your @ntlworld.com email on multiple devices is to append "recent:" to your email address in the incoming email server settings, so for example, if your email address was this: -

    davesmith@ntlworld.com

    You would enter it in as this in the incoming mail settings of any devices (including PCs) used to receive email: -

    recent:davesmith@ntlworld.com

    Just make sure that if you do this, that the authentication settings for the outgoing server only include your full email address and don't have "recent:" appended to it.

    Also, the first time you receive mail after doing this, it will download all mail received in the last 30 days, but that will only happen once and on one device. I set it up on my PC first, which pulled in all email for the last 30 days (which I then deleted) and once that was done I could then set it up on my phone as normal.

    Why do all this, you might ask? With Virgin's new system, an email is automatically deleted off the server when it's downloaded, so if you receive an email on your phone, you won't then receive the same email on your PC when you check later on. Doing the above means that you can receive the same emails on all of your devices if you wish.

    To clarify then, if you want email automatically deleted from the server when only 1 device has received it use the settings Warwick posted. If you want to receive the same emails on multiple devices, use the following settings (important bits highlighted in bold): -

     
  7. Baz8755

    Baz8755 Well-Known Member

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    The solution I have adopted is to have my googlemail account grab emails from my Ntlworld accounts and use the googlemail as my sending account.

    This gives a couple of advantages.

    1) It means that I can filter what mail is sent to my phone by using the spam filter.

    2) Only mail that I have not read on my PC is sent to my phone.

    Baz
     
  8. nofear

    nofear Well-Known Member

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    have they upgraded your NTLworld account to Google yet?
     

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