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Support Sending in broken ultra after insurance claim


  1. SigNu747

    SigNu747 Member

    Returning my ultra w/ broken screen, have the new one in hand.

    How do i unroot and wipe this device clean of all data and preferences before dropping it in the mail?

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  2. xaelith

    xaelith Well-Known Member

    How bad is the screen broken? If it's to where you can't get around on the phone, then there's no need to unroot, as insurance/Samsung will have to completely re-flash the phone and install a new screen before they can do anything with it.
  3. xaphiddy

    xaphiddy Member

    I gave Sprint my phone rooted after it stopped charging and they took it without mentioning it. The guy scrolled through my apps and everything.

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