Sending in for repair


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  1. Toml99

    Toml99 Member This Topic's Starter

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    I am sending my nexus one back to htc for a repair/swap. In the instructions given by htc it says include the tick sheet but I don't seem to have one included in the attachments. Is the tick list a standard thing or specific to each case? Does anyone have any recomendations for good apps for backing up data and settings?

    I am sending it in for repair due to a slow charging rate from both usb and ac adaptor and touchscreen issues. From the ac adaptor it takes quite a while longer than the 90 minutes or so that it should take. The touchscreen issues are intermittent and switch between being slightly off and it causing the voice entry to come up when pressing space zxc,asd and qwe keys and being way off where pressing the an icon in third row up on homescreen is interpreted as pressing the home button. In a test using multitouch vis app i have seen the phone register one finger in twwo seperate points about an inch aprt on the lower section of the screen.

    On the whole it is a very good phone and a huge step up from my iphone 3g which is going to be my phone while the nexus is away for repair.
     

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  2. Hegemony

    Hegemony Well-Known Member

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    The touchscreen thing is pretty common. Sometimes is just goes a little weird and sleeping the phone, then waking it up fixes it for me. And the MT issue is universal right now, though Cyanogen says there is code in the ROM that may provide a workaround. Charging... not sure as it tends to be subjective.

    I got a replacement via the advanced exchange, so I never sent my phone in. But judging by how different the process was from what they explained (i.e. shipping label in box, not email and battery door with new phone) I don't think they'll get too up in arms if something isn't quite right. Just make sure you want to send it in for these issues, that might not be fixable.
     
  3. chris_h

    chris_h Member

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    I had the same request for a tick sheet although one wasn't included in the attachments. I just sent it in without and there was no problem. The phone was swapped and back with me in about 10 days.

    Use Titanium backup, APN backup and restore, and SMS backup and restore. All free apps.
     

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