It's time to get a new phone, (past time, really...) and after a lot of research, I had decided on the Hero, rather than the Evo. I was really excited at the prospect.It would be my first smartphone, and the first time I've ever even considered getting a product with a touchscreen. Then I started to hear stuff about the issues the 2.1 update is causing, and it's worrying me. I talked to a Sprint rep online, and rather than give me some open, honest answers, she rather dismissively told me, "I haven't heard about any issues regarding Android 2.1" and tried to move on to hard selling me the product in question, without waiting to see if I had any other questions. I desperately need a new phone, and being that my soul belongs to Sprint via contract, (and because I actually like them for the most part, and appreciate the plan I'm on...) I have very few phones to choose from that would meet my criteria for a new phone. The Hero and the Evo are actually about it, if I want a smartphone. But I'm wondering... is it really worth the cost? Is it as good a phone as I thought after doing the initial research? And if I do go ahead and get it, considering the issues I've read are being caused by 2.1, should I forgo the upgrade? And maybe, if someone could tell me, from the standpoint of someone who has only ever used regular phones before, what it's like to learn to use a phone like the Hero, so I could have an idea what I'd be in for?