Should what happens at Applebee's stay at Applebee's?

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  1. Kelmar

    Kelmar Done by choice VIP Member

  2. jefboyardee

    jefboyardee Well-Known Member

    If any employee of any business publicly dishonors one of its paying customers, the least severe punishment should be immediate termination... true?
    ocnbrze, pastafarian and breadnatty08 like this.
  3. Speed Daemon

    Speed Daemon Disabled

    It's a real shame that Americans who never had to work for tips in their lives have such holier-than-thou ideas about denying the lower classes their right to a living wage in payment for services rendered. It's because of people like this that there's a need for mandatory service charges for large parties to begin with.

    It's also worth noting that J.L. Kraft, the founder of Kraft foods, gave 90% of his income to the church in tithes instead of the nominal 10%.
  4. siggy1964

    siggy1964 Well-Known Member

    I'm not a big fan of mandatory tips but 0%? What a bitch. I wonder where I'm going for saying that lol. This girl is trying to make a living and for whatever reason I don't understand, restaurants don't have to pay minimum wage so the waiter/ waitress has to rely on tips for most of their salary. If she was a terrible waitress I could understand a below par tip but 0%?And to use God as an excuse to get out of tipping your server :mad:.
    lightsleeper23 likes this.
  5. Fr0stTr0n

    Fr0stTr0n Well-Known Member

    My local Applebee's is a crappy restaurant with even more crappier service and quality of food so I could care less

    For the stories sake, waitress deserved what she got. Keep your opinion/religion out of work which relates to other customers lives, we don't care what you believe in, just serve us our damn food in a timely manner and don't be a beach about it in the process and you might earn a tip at the end.
  6. treb1797

    treb1797 Well-Known Member

    I wonder how this pastor would react if folks put 0% in the collection plate on Sundays ?
    Del1701, ocnbrze and davoid like this.
  7. unnamedny

    unnamedny Well-Known Member

    Sometimes it actually makes sense to leave 0% tip. Before attacking me let me explain to you why. Mandatory tipping is a ridicules thing. Waiters are being tipped for a quality of service, if you wait for food for half an hour, food is cold, waiter is rude, messed up order, etc. etc. Why should I pay 18%. Here is an interesting reading Couple arrested after refusing to pay tip at Pennsylvania pub - DailyFinance

    Here is a tip for you, if you end up in a very crappy situation at restaurant, just pay with credit card, either do not leave the signature at all all take all receipts. Dispute the charge, if restaurant has no prove (your signature) of you being there, then it means you were never there.
  8. Raley

    Raley Member

    Posting it online wasn't the right thing to do.

    But also not tipping a waiter/waitress isn't right either. Specially when they make below minimum wage.
  9. saptech

    saptech Well-Known Member

    I think tipping is mostly outdated, especially if one works for large corporation type of restaurants. They should pay the workers at least the going rate instead of having them rely on tips as part of income. After all, isn't tipping voluntary for the customer?
  10. davoid

    davoid Well-Known Member

    It seems to me that it was the Pastor who brought her opinion/religion into the situation, not the worker. If the industry doesn't pay enough, then the tips ARE the servers' wages, and if you don't leave a tip then there won't be anyone to serve your "damn food".

    From the story, it wasn't anything about the server being a "beach" in the process, but because she didn't earn a tip at the end. I don't blame her for outing the arrogant customer.
    lightsleeper23 likes this.
  11. zuben el genub

    zuben el genub Well-Known Member

    The one who posted the receipt wasn't the server. The server showed the poster the receipt and the poster thought it was funny. It is funny - but she didn't black out enough.

    What I don't get - it was posted as a large party, and the amount was under $35.00?
    What did they do - just order coffee and dessert?
  12. davoid

    davoid Well-Known Member

    They each received separate bills, so it was just the Pastor's bill.
  13. breadnatty08

    breadnatty08 pain rustique VIP Member

    Ah, a coworker was telling me about this yesterday. I have a few thoughts:
    -You should never ever ever post someone's check on social media. Complain in "general" terms about your job. Say "Hey, I got stiffed by this old lady at work today, FML" or something along those lines. But don't go blabbing about where you work or particulars of the customer. Just dumb.
    -I don't work in service but I work in the restaurant industry. When I dine out, I'm generally a big tipper unless service (and food to an extent) is deplorable. These folks work their butts off. And, often for not a ton of money. You don't want to tip or think of it as charity, go to McDonalds. Understand, for the most part, these servers make ~$2-3 an hour so their livelihood is dependent on tips.
    Like they say in the movie Waiting (which I LOVE :)):
    "Don't mess (yeah, it's not mess, use your imagination) with people who prepare your food"

    Edit: One last thing, which I believe is starting to be implemented in certain places in NYC. INCLUDE tip/gratuity in the total like they do in many parts of the world (like France). It makes things far easier and less stressful. Some claim that you get lesser service. I thought things were fine everywhere we dined in Paris. Can they be a little short or abrupt? Sure. But, it's a cultural thing not to linger around the table or be all friendly which is fine with me.
    davoid likes this.
  14. Bob Maxey

    Bob Maxey Well-Known Member

    How do we do this? By "we" I mean paying customers. When I get good service, I tip. I usually leave a buck when I have a cup of coffee. I tip 15% at least and when I am with friends, the tip usually exceeds 20%.

    If service is bad, I do not tip. Then I/we are remembered as a non-tippers and God only knows what will end up in our food the next time I visit.

    I do feel for the "working poor."

    Why should there be any mandatory charges? What do we/I do if the service stinks? Reward a bad worker for bad service?

    What about a mandatory refund taken out of the service person's pay if he or she provides bad service?
  15. davoid

    davoid Well-Known Member

    The problem is, because the tips are divided up between the workers, if you refuse to tip for some reason - say bad food - then the waiting staff will also lose money when it isn't their fault. Likewise, if the waitress is rude, etc, then the kitchen staff will lose money if you don't tip. The problem is the industry not paying enough. If the industry paid enough that tips weren't necessary, then tips would be a BONUS as a reward for exemplary service etc.

    If someone is rude or your food is cold, complain to the manager, as they are responsible for their staff and the service they provide. For instance, if the food is cold, it could likely be because the management made an executive decision to hire less staff, and the workers are therefore run off their feet. And then people want to punish them for being overworked by not tipping.

    The tips are paying their wages. If you have a complaint, take it up with management, get the bill reduced.

    Maybe you should call the manager and refuse to pay for the food altogether as a protest, but then give the staff a tip.

    The main issue with the opening story is that there was no complaint about the service nor the food, so the Pastor was just plain inconsiderate and unrighteously indignant. And uncharitably stingy towards the workers.
  16. breadnatty08

    breadnatty08 pain rustique VIP Member

    FYI, we're a fast casual restaurant (much like a Panera if you're familiar). We simply have nondescript tip jars at the cash registers. Tips are pooled among all the hourly staff not just the FOH. Seriously, it nearly amounts to almost an extra buck an hour for everyone! We very fairly and competitively pay everyone and it helps them devote more pride in their work and respect for us.
    The service industry is incredibly stressful but can also be super rewarding. Like "Hey, I developed part of this software and who knows when it'll get out to the public or if they like it?"
    Is far less instantly rewarding/motivating than, "I hope you enjoy your meal and have a great day", and seeing a "Thanks" and smile on their face. I love it, and hope the customer does too. :)
  17. davoid

    davoid Well-Known Member

    dreadnatty, I've been wondering about your avatar... is that something you dish up in your restaurant? Erm... what is it? :)
  18. breadnatty08

    breadnatty08 pain rustique VIP Member

  19. ParishL31

    ParishL31 Well-Known Member

    Just because she's a "lady of God" she gets the right to be a total douche to people and not only not tip, but insult the server as well? Please, the lady was a jerk and got called out on it.

    The server shouldn't of posted it on the internet either. Common sense not to gripe about work on social media.

    Both were in the wrong, the Pastor even more since she's trying to act like she's a victim, even though she was a total jerk to some random person for no reason. If it were bad service, she definitely would've cried her heart out about it in the article, but she's just being cheap and didn't want to tip.

    IMO, the Pastor is acting like a 12 year old child. Trying to act tough in front of her friends by insulting someone on a receipt then running away before the server could say something back. Then demanding the server be fired after she got exposed as being a total jerk.
    lightsleeper23 and davoid like this.
  20. Kelmar

    Kelmar Done by choice VIP Member

    A lot of the above lines up with my thoughts as well.

    My thought or understanding was that she wanted the server who posted the receipt fired for posting her personal information (signature) that for all intents and purposes is confidential.

    Don't get me wrong not defending anyone as they were both idiots (in completely different ways)....
  21. Kelmar

    Kelmar Done by choice VIP Member

    Just read another version that said she wanted the ENTIRE STAFF fired!!?
  22. breadnatty08

    breadnatty08 pain rustique VIP Member

    Source? That's nuts!
  23. Kelmar

    Kelmar Done by choice VIP Member

    "Some time on Wednesday, Chelsea says the customer who had left the receipt contacted her Applebee
    breadnatty08 likes this.
  24. unnamedny

    unnamedny Well-Known Member

    Maybe service was bad, food un tasty, and who knows maybe waitress was rude in some way. I usually leave 15-20% tips, I know people who leave less. When service is a joke I leave 10%, but this rarly happenes. Here is a bottom line, she served a table of 6 and got the tips from 6 people, one left less, so what? There are tippers like that all around, there is nothing there to be done. There are articles online about a celebrity tippers and Tiger Woods leaves $1 on $700 bills. 10% does not sound so bad in this case.

    If I went to restaurant and for whatever reason my receipt end up online, I'd be pissed. Wether it would be a very generous tip or a poor tip. Its damaging the image of a restaurant. I do not want to go to Applebee's now just because my receipt might end up online.

    The way things should work, tips should be included in price of the dish, if someone wishes to leave something on top, they may.
  25. breadnatty08

    breadnatty08 pain rustique VIP Member

    Okay, after reading that Consumerist article and watching the video, I have no more comment. :)

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