Shuts down then repeatedly shows startup screenSupport

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  1. bradleyj

    bradleyj New Member

    My samsung stratosphere randomly shut off today and ever since has been showing the samsumg logo signaling startup, but the shuts off again. It repeats this until the battery is taken out. Any suggestions to get my phone back on so i can restore it? HELP PLEASE

  2. zkat94

    zkat94 New Member

    Mine has been doing the same thing and I just got the phone a week ago...
  3. acejavelin

    acejavelin Well-Known Member

    Factory Reset the device... if the problem continues, contact VZW for a replacement.
  4. Twisted_Angel

    Twisted_Angel Member

    Mine did this. I called Verizon and they said it was a virus that my phone somehow got. They walked me through resetting it, and it works fine now. I don't remember which buttons they told me to do for a hard reset, but that's what you'll have to do since you can't get it to turn on. If you give them a call, they will tell you how to do it.
  5. acejavelin

    acejavelin Well-Known Member

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