starman316 - MORE OF THIS! It's only by getting people to take a look at it that there's a chance this will get fixed. O2 have lots of call centres so it may well be that the specific individuals hadn't heard of it. However, you can see from my experience that it has been reported. It's exactly the same case with HTC. I dealt with Adam at O2 and Rob at HTC. I plan on calling HTC later to speak rather than chat to someone. Can I clarify something - you mentioned: "i said about having my phone software downgraded and explained i could see it returned again with the same issue" ..do you mean you'd expect the problems to remain even if you had the software downgraded, or did I read that wrong?