Silent bug, Verizon and meGeneral


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  1. Peter123

    Peter123 Well-Known Member This Topic's Starter

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    So after (1.5->2.1) OTA and reboot again I had the silent bug the second time.
    As my esteemed forum-brothers suggested I headed to the local Verizon store.
    I got to a service guy and the conversation went like this.
    - Hi, I have the Eris and after the OTA I had the silent bug​
     

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  2. Peter123

    Peter123 Well-Known Member This Topic's Starter

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    Edit:
    by reboot I meant factory reset...
     
  3. dearley09

    dearley09 Member

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    Yep I had the same issue at Verizon yesterday. He didn't know what I was talking about. Said the ota is new, nothing he could do for me.
     
  4. homer169

    homer169 Well-Known Member

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    Verizon did the same thing to me two years ago when I got my Dare. Actually threatened to call the cops on me when I wouldnt accept that it was my problem and they they couldnt document or fix it.
     
  5. kbkathri

    kbkathri Member

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    I had a similar experience at our verizon store. Went home and called the tech support number at *611, she asked me about two questions and said it sounded like a hardware problem and is sending me a new phone. Lesson learned: Don't go to the store, call them on the phone.
     
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  6. Frisco

    Frisco =Luceat Lux Vestra= VIP Member

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    You must have been quite "convincing." ;)
     
  7. 0wrx2

    0wrx2 Well-Known Member

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    i went to the store on thursday and said that after the ota i was having a problem with the audio dropping out randomly. no one there had seemed to have heard of the problem either. i explained how random the problem is and that i cant recreate it. she suggested a factory reset which i had shown her i did. she tried calling the phone twice but it still worked fine haha. anyway, not two minutes later she just said that she would send me a new one. it couldnt have went any better.
     
  8. Peter123

    Peter123 Well-Known Member This Topic's Starter

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    Good for you.
    I called HTC tech support to report the problem.
    They did not know about the problem, and the person said it is likely a hardware issue amd should get the phone replaced. I told the person that my local store does not want to replace it she suggested to call the Verizon tech support and talk with them
    She said it is maybe related to the rocker switch (why?).
    When I said I did the factory reset through Settings//Privacy/Factory reset, she suggested to try to reset via rebooting + key press combo.
    Peter
    PS:
    I encourage EVERYBODY with any bug please report it directly to HTC tech support. If they don't know about it, it never going to be fixed!​
     
  9. Frisco

    Frisco =Luceat Lux Vestra= VIP Member

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    That "could be related to the rocker switch" remark got me to wondering if anybody has attempted to fool around with the volume toggles during the call that has gone silent.

    And Peter, your advice to contact HTC seems spot on; they're the ones who actually built the thing, seems like it would be more logical to be able to work your way to a knowledgeable person there than at Verizon.
     
  10. Bswartz95

    Bswartz95 Well-Known Member

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    I can't imagine that Verizon and/or HTC would not be aware of this problem. If so many people on this board have that problem, imagine how many other users not on this board probably have this issue. There's no way they can play dumb.
     
  11. Frisco

    Frisco =Luceat Lux Vestra= VIP Member

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    Well, with due respect to you for your opinion there, I don't think they're playing dumb. Especially at Verizon.

    Various bugs and issues usually get reported to the Verizon 800 number or the 611 option, I'm thinking.
     
  12. dg370

    dg370 Active Member

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    Call center script:
    1st Deny knowledge of any problems
    2nd Refer all calls to Verizon
    3rd Be very polite
    4th Do not be argumentative
    loop
     
  13. Peter123

    Peter123 Well-Known Member This Topic's Starter

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    You forgot:
    roll over.

    Peter
     
  14. eghill1125

    eghill1125 Well-Known Member

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    Don't forget

    Touch your toes too!:(
     
  15. Peter123

    Peter123 Well-Known Member This Topic's Starter

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  16. Frisco

    Frisco =Luceat Lux Vestra= VIP Member

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    Didn't he merely mean Verizon wants access to your wallet at all times? :D
     
  17. jdegreif

    jdegreif Member

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    My Eris is rooted and I have the problem, randomly, every few days. My wife's Eris got the OTA and it drops the sound several times a day. The problem can be repeated every time by being on a call and moving the phone away from your face, once the screen comes back on then no sound.

    Called VZW tech support and they agreed to send replacement 2 day FEDEX.
     
  18. Frisco

    Frisco =Luceat Lux Vestra= VIP Member

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    So the problem may be related to the proximity sensor then.

    [edit]: I'm on a call to a long menu at my bank, attempting to make it happen by moving the phone away and bringing it back every several seconds.. hasn't happened yet.
     
  19. BlazeD OnE

    BlazeD OnE Banned

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    I'd go back to 1.5 and see if the problem occurs and if so as often. As for myself, I had called Verizon tech support, and told them my audio issue, Verizon called HTC, HTC offered to flash 2.1 back to 1.5 I said hell no, Verizon sent me replacement phone. in the end don't ever try to go to the store, A basic reader on this forum knows wayyy more than anyone working at Verizon store.
     
  20. JDG63

    JDG63 Member

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    Hello all.... Joined the forums recently and was lurking about getting great info about my Eris. I too am suffering the silent call issue after OTA update. I did uncheck the quiet ring on pick up box and since have had no issues. I'm going to monitor this for a few days before I do the factory reset. I just got all my apps back to normal from the update.
     
  21. Frisco

    Frisco =Luceat Lux Vestra= VIP Member

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    Welcome to the forums.

    Disabling the "quiet ring on pick up" seems to work for some, but not others. Let us know if it's successful for you.

    I could not duplicate it on a call by messing with the proximity sensor; I'll enable the "quiet ring" thing and see if it happens on my phone now.
     
  22. jearl75

    jearl75 Well-Known Member

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    I never even went in to the store, I just called and told him of the no sound problem and he said "hardware problem" we'll send you a new one.
     
  23. Peter123

    Peter123 Well-Known Member This Topic's Starter

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    Where do you set "quiet ring on pick up" and what does it do?
    Peter
     
  24. dg370

    dg370 Active Member

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    settings/sound and display/quiet ring on pickup
     
  25. Frisco

    Frisco =Luceat Lux Vestra= VIP Member

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    It is supposed to bring the volume of the ringer way down as soon as the device is physically moved on incoming calls while ringing. I think it's one of the sillier ideas on a phone.. but that's just my opinion. ;)
     

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