Silly question - maybe - but ......Support


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  1. HeartsDesire

    HeartsDesire New Member This Topic's Starter

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    I have an HTC Desire which I purchased online with an Orange SIM contract.

    HTC messed up when I downloaded the 2.2 android update (wifi knocked out) so I eventually called them and it was sent for repair.

    Finally got the phone back yesterday - yay! - put in my Orange SIM, fired it up and IT WAS LOCKED TO THE O2 NETWORK :eek:. Called HTC and they said I should have been told they would flush the hard drive and it would wipe everything (they did tell me this BUT I had NO idea that the phone had been unlocked in the first place by the company I bought it thru!). Called company I bought it through and they suggested I take it to a market stall to have it unlocked and they would refund me the cost.

    Having tried HTCcode and not yet receiving the code :mad: I have been looking at alternative geniune routes to unlocking but to be honest I don't know if I need to try approach Orange (my SIM) or O2 (what the phone's locked to)?

    Any help much appreciated

    Kay
     

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  2. SUroot

    SUroot Well-Known Member Developer

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    I don't thin Orange can supply you an unlock code for other networks.

    How long ago did you buy the code from the website? It can take a while. Chase them up rather than paying twice.
     
  3. Rastaman-FB

    Rastaman-FB Well-Known Member

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    where did you buy it from? if you bought it on contract then they are responsible
    flashing the RUU wouldnt re invoke the network security lock.
    sounds like HTC have changed the phone and sent a reconditioned o2 unit
     
  4. HeartsDesire

    HeartsDesire New Member This Topic's Starter

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    Hi - I got a refund from the code company as they tried to charge me a further $15 as its a new phone (bought September 2010) and therefore it needs a new type of code :confused:

    I bought the phone from mobiles . co . uk an affiliate of carphone warehouse. They were the ones who told me to get it unlocked at a market or shop offering unlocking and then send them the bill for a refund.

    I did buy it on contract from the above and I assume it was them who originally unlocked the phone (unbeknown to me!) - I don't think HTC have sent me a reconditioned one, it looks exactly like mine including marks on casing etc.

    Now I'm back to square one trying to get it unlocked :mad: but at least I have been refunded my original $20 so respect to HTCcodes for that.

    The only thing I am now wondering is if the market/shop offering unlocking will have the codes available as HTCcodes are telling me that they have exclusive access to these new codes and no one else can unlock it???

    Kay
     
  5. SUroot

    SUroot Well-Known Member Developer

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    I thought mobiles.co.uk were unbranded as with carphone warehouse.

    When you turn on the phone, is there an O2 splash screen? if so, sounds like they have put the wrong ROM on. If not, it still shouldn't be sim locked.

    If its unbranded it should be unlocked too. Especially if sold by Mobiles.co.uk. They don't get locked handsets then unlock them. they buy them in unlocked and unbranded surely.
     
  6. Rastaman-FB

    Rastaman-FB Well-Known Member

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    sommats not right there.
    if its not reconditioned then maybe they swapped the board with an o2 one
     
  7. HeartsDesire

    HeartsDesire New Member This Topic's Starter

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    Update on this ....

    I bit the bullet and decided to try another online unlocking company ....#
    S U C C E S S :D - that's the best
     
  8. SUroot

    SUroot Well-Known Member Developer

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    But the fact remains that you shouldn't have a locked handset
     
  9. Rastaman-FB

    Rastaman-FB Well-Known Member

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    indeed, i know you are desperate but basically HTC and CPW ripped you a new a-hole
     

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