Sim unlocks for the HTC One On AT&TSupport


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  1. LoyalServant

    LoyalServant Well-Known Member

    Greetings all,

    Some information to those of you that may seek a sim unlock for your HTC One.
    This is how I got one after a several week ordeal.
    I hope this helps someone.
    Keep in mind that AT&T is playing hardball with the HTC one... it's messy.

    AT&T has a sim unlocking policy just like any other carrier.
    There is a blog post that outlines parts of their policy here:
    Bottom line: We Unlock Our Customers

    I can verify that AT&T DOES unlock the HTC one.
    My request to unlock has been approved and I am just waiting for the code now.

    There are conditions to this... such as you did not buy the exclusive model, it was paid for in full, etc.
    People that paid in full fall into a sort of black hole.
    Their system does not deal with this situation and manual intervention is required.

    Beware the reps telling you nonsense such as:
    - The device is exclusive (not totally true and they WILL argue with you!)
    - It was not active for 90 days
    - AT&T does not unlock devices
    - The phone is owned by AT&T so they do not unlock them (LOL)

    Fact is, these people do not know about recent changes to policy and this policy is still changing from what I have been told.

    I have a contact at AT&T that is dealing with this and I will ask her for guidance as to
    what people should do if they encounter this issue.
    I just wanted people to know that it can happen if you get the right person.

    Remember, the AT&T reps think that BOTH HTC one variants (32 and 64gb models) are "exclusive" and will refuse to help you.
    Their superiors will refuse to help you.
    A lot of their social media people will refuse to help you.
    I just happened across the right person, and got lucky.

    The point is.... don't give up and be persistent.
    Present the facts and be ready to prove you bought it outright by showing a receipt if you bought it at a dealer.
    This is very important!
    You need to be able to back everything you say up so make sure you have links, receipts, correspondence, etc.
    Point them at their own blog, etc.

    I will also not give the contact info that I have... that would not be right, sorry folks.
    I will update this when she lets me know what I can tell people.

    Hope this helps some of you get an unlock if you bought it from AT&T at full price!

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    scotty85, WA_Bob and KOLIO like this.
  2. LoyalServant

    LoyalServant Well-Known Member

    Just to update this.
    AT&T just provided me with the sim unlock 20 minutes ago... worked
    like a charm.

    My question is still in to them.. how can others cut thru the bureaucracy to get an unlock when traveling and they have paid the device in full.

    I will update again when I get an answer to that question.
  3. EarlyMon

    EarlyMon The PearlyMon Moderator

    scotty85 and marctronixx like this.
  4. LoyalServant

    LoyalServant Well-Known Member

    Last but not least... I have been informed that the online tool now supports the HTC one.
    It can be done here:
    https://www.att.com/deviceunlock/

    Kudos to Nicole @ AT&T if she ever reads Android forums for helping me with this over the last 2 weeks and cutting thru the red tape to make this happen. :D

    And thanks mods too, for letting me share this info with everyone looking to LEGALLY unlock your HTC One...
    Howie, KOLIO, scotty85 and 2 others like this.
  5. scotty85

    scotty85 Guides Guide

    glad mine is an unlocked international version,lol. good job on your persistance :cool:
  6. Reppy07

    Reppy07 New Member

    myhtcunlock (.com obviously, new user, links arent allowed sorry) has codes for a fair fee. Mine only costed me 12 dollars. Payed securely through paypal. Worked like a charm.

    And yes. I made an account to state this since I am one of very many looking to carrier unlock their device. Not a spammer people. I gain nothing from trying to help anyone lol
  7. LoyalServant

    LoyalServant Well-Known Member

    I am certain that not only links are forbidden but discussion of where is as well.
    If it's not thru the carrier at the moment it is illegal no matter what is right or wrong in our opinion.
  8. Reppy07

    Reppy07 New Member

    I won't dispute that but laws change very frequently and don't apply everywhere the same =-)

    I apologize if my post was by any means against the rules, but it is helpful for anyone who wants to take their own risks I suppose lol.

    All else fails, I will gladly take my post down if requested. I will not argue =-)
  9. LoyalServant

    LoyalServant Well-Known Member

    This is true. I know it's okay in other countries to do this.
    Here in the states the powers that be are eroding what is considered to be owned by individuals.
    Your phone... Well it's not really yours here.
    That debate will go on for a long time to come.
    I already did my part a d wrote my congressman.. because that's all I can do.
  10. Reppy07

    Reppy07 New Member

    Sadly the truth! But I dare anyone to take what I paid for and tell me what I can't do with it to my face lol. But it is a weird law huh? You pay full price for a phone and yet, you're carrier still owns it. No matter how much money you shell out, they technically will always own it. lol
  11. Wfs0801

    Wfs0801 Member

    I'm thinking about buying an unlocked HTC One and putting it on Straight Talk. I know nothing about smartphones (Only had the 1 I currently use), and I've always been with Verizon. That plus I'm very un-tech savvy, means I know basically nothing about all this unlocked, AT&T/T-Mobile sim, etc. stuff that I've read when I searched online about getting the HTC One on Straight Talk.


    Now that you know I have no knowledge whatsoever, I'd like to know what is the process, and what do I need to do to get the HTC One on Straight Talk? What is the difference between the ATT&T and T-Mobile sim? Which is better and which should I go with. I know these may seem like dumb questions, but as I stated I have no knowledge (We all have to start from somewhere), and as this will be a pretty big purchase to buy the phone outright, I don't want to have any mess ups.

    I look forward to reading your responses and chatting to learn more about this topic. Thank you in advanced for your patience in helping me with this.
  12. clapper66

    clapper66 Well-Known Member

    If you would like an HTC one and are currently on Verizon and can wait a mouth or so we may find out if Verizon is getting the ONE.
  13. KOLIO

    KOLIO SERIAL AGNOANDROIDIST Guide

    This is slightly off-topic, but, didn't want to start another thread:

    I have a T-MOBILE variant of the ONE (paid for in-full) & was curious what kind of compatibility can I expect on AT&T.

    My coverage for both networks:

    T-MOBILE : 4G (UMTS)
    AT&T : 4G LTE

    I'm looking to switch & get another phone, but, would keep the T-MOBILE ONE to use on AT&T if I can get at least 2G/3G to work on it. Othewise, I'll be selling/trade-in allowance for the ONE.

    Any help/information is greatly appreciated.
  14. Coach70

    Coach70 Well-Known Member

    I tried the AT&T sim unlock web page, but it reported that my phone was currently not eligible to be unlocked. I purchased my phone outright and I have been a customer for many, many years. I have had the phone since it came out. Any ideas? I will be travelling to Australia in November and wanted the phone unlocked so I can use a local SIM while there.
  15. marctronixx

    marctronixx Moderator Moderator

    have you contacted ATT directly? spoke to a human and see if they can resolve your issue?
  16. greg953c1

    greg953c1 New Member

    Ok my mother gave me her htc one for AT&T I have Sprint I got a unlock code for it but when I turn it on the lock screen says network locked or course, but under that SIM network unlock pin were do I get that. 8 number digit
  17. EarlyMon

    EarlyMon The PearlyMon Moderator

    Sprint only uses the sim for LTE.

    And it's on different LTE bands than AT&T.

    It's a CDMA service, not GSM like AT&T and Sprint only allows phones identified for their network to access service.

    Between that and not having the right radios, that number is the least of your problems if it was an AT&T phone.

    Sorry but there it is.

    You can take it in to a *corporate* Sprint store and see if they can do anything for you, but I doubt it.

    Hope I'm wrong.
  18. Telescopist

    Telescopist Member

    We just purchased an HTC One (M7) unlocked off of E-bay. Wife went to a local AT&T store and signed up for one of the month to month plans. Guy installed a sim card and registered the phone. She can call out but can not access the rest of the mobile data plan ie: internet, text msg. email account unless she has is connected to a WiFi network. Any suggestions about what to do? Thanks.
  19. EarlyMon

    EarlyMon The PearlyMon Moderator

    Make sure that the radios in your model are compatible with AT&T -

    http://www.willmyphonework.net/

    If it's not that, they don't have the account setup right or you have the wrong APN information.
  20. Telescopist

    Telescopist Member

    Thanks EarlyMon. I fiddled around with the phone just after I posted. I checked for updates. I was able to update the Android version and around 656mb of software. It took about 45 minutes. Phone shut down then rebooted. I turned off WiFi. Checked for internet connection, etc. All data modes are now functioning. Whew! I was hating the thought of having to mess with the device all day. o_O
    EarlyMon likes this.
  21. EarlyMon

    EarlyMon The PearlyMon Moderator

    Ah, nice, congrats! :)

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