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Sleep mode issue with Thrive. UPDATE: Sent PM to Tosh rep- link includedSupport

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  1. rushmore

    rushmore Well-Known Member

    UPDATE: The Toshiba forums have a rep that is working on this issue. I sent him a PM (he is asking all folks with the issue to do so). Go to post 10:

    Thrive not waking from Stand By - requires reboot - Toshiba Forums

    End update

    I have seen posts about this in other forums and I am having it as well. It is hit and miss if the device comes out of sleep mode and just happened again.

    Pressing the power button sometimes does not wake the device up and you have to hold the power down to shut off and then restart. This has happened three times so far. Besides this issue (and the stiff power button), the Thrive has been outstanding.

    Anybody have a fix, besides returning this fine device? I did the update that was released.

    Update: It is now having the issue all the time. I have tried four times now and still not coming out of sleep, forcing me to hold the power down to shut off and then restart.

    Mega bummer, since besides this issue, the Thrive rocks.

    Update 2: Now working again, but nothing I did to fix. Seems a random issue.

    Ironic: The the A500 will not stay asleep and the Thrive will not wake up. Both great devices besides this.

  2. OxygenD

    OxygenD Active Member

    I just mentioned in another thread that I haven't had this happen yet in the three days I've had the thrive. I did notice another poster elsewhere recommending that you turn it off and take the battery out and then plug in and replace the battery while the unit is on (I think that's the sequence anyway). Not sure if that trick is verified but it's free to find out I suppose.
  3. rushmore

    rushmore Well-Known Member

    I tried the steps you mention, but like most others that have also tried, it did not work. The Thrive more times than not, does not come out of sleep mode.

    My Thrive also does not turn off unless holding the power button down for five seconds. The normal power off results in a "shutting down" notification, but does not shut down.

    If no solution happens in the next week, I will return the Thrive. Seems I may end up with a Transformer after all, since does not have the sleep issues like the A500 and Thrive.
  4. Zenstrive

    Zenstrive Well-Known Member

    the solution for now is simple: never allow it to go to sleep.

    I wonder if you can press the power button and shut down the screen like my Archos 70 on thrive. This will prolong the battery life.
  5. rushmore

    rushmore Well-Known Member

    Leaving the display on 24/7 is extreme for obvious reasons... I hope you were joking.....

    Still not seeing how this got missed by Toshiba devs. I love the connectivity, but may forget that for stability with the Transformer.

    The problem is very common, so hopefully they fix it fast.... Less than 12 days fast.
  6. Zenstrive

    Zenstrive Well-Known Member

    Like I said, can you just turn off the screen and not put it in sleep mode?
  7. rushmore

    rushmore Well-Known Member

    It goes in sleep mode when the display goes off. Battery life would suck chrome from a trailer hitch though.
  8. Zenstrive

    Zenstrive Well-Known Member

    Surely I can still have music playing, wifi turned on, market updating, etc on my Archos 70 when the display is turned off. So you can not do them in Thrive?
  9. rushmore

    rushmore Well-Known Member

    Sorry, I see what you are saying now. I am using "sleep" too generally. As soon as the display goes off, the display will not come back on when pressing the power button. This happens about 70% of the time.
  10. OxygenD

    OxygenD Active Member

    Bummer. I'm on day 3 and it hasn't happened yet so maybe I've gotten lucky. I'll keep my fingers crossed because I'm pretty satisfied so far.
  11. ElvisJr

    ElvisJr New Member

    I was having an issue where the power light does not go into pulsating mode when put into sleep and the battery would drain. But turned off the email notifications and that seemed to fix the issue. Perhaps the notifications were preventing it from sleeping? I do not have an issue of waking the unit up as described here, but thought this might help. Can't love the Thrive enough, but if this small issue isn't resolved, I may reluctantly return it.
  12. rushmore

    rushmore Well-Known Member

    I would like to know why my luck has sucked with the last three Android devices. My first devices all had qwirks (all do), but did not have failures like the current ones. G1, Droid1, Incredible and gTablet all worked fine (Inc and gTablet still do), but my recent devices all have had return worthy issues:

    My last three devices:

    1. A500 = Screen-on. It woke out of sleep mode and would not go off unless the power button was pressed- big bummer for battery (I had two like that).

    2. DX2 = Lag, audio pops and random reboots

    3. Thrive = Power button rarely turns the display back on. Full shut down required.

    All three devices have common and well documented issues and all tested at stock just to see if user apps cause the issues. Same results at stock.

    Like the A500, the Thrive is a solid device, but better, due to better display, full sd slot, better built in file manager, battery and a usb port not placed where the hands usually hold the device (here that Acer?).

    Bummer it is. Will return today, since powering off and turning the device back on almost EVERY time when the display goes off is lame and leaving it on sucks too much battery (obviously).

    If the issue is fixed, I will buy another- if I have not already bought a 32gb Transformer. This issue has to be hurting the launch, since is a common issue.

    Added: The one thing that keeps from the Transformer is I HATE having to use special cables. The lack of any form of USB connection seems lame, but by design (ASUS wants you to buy the keyboard).
  13. techrider62

    techrider62 Well-Known Member

    I believe it's the power button if you press firmly it will come on every time.
  14. rushmore

    rushmore Well-Known Member

    I tried every iteration of touch pressure, including time pressed. Returned the Thrive to BB and will wait to see if the bug is resolved. Fix the bug, mega sweet tablet.

    The issue is also being reported a lot at the official Toshiba forums.
  15. druid14

    druid14 New Member

    I've experienced the same sleep issues... something weird though. When I charge my tablet in the docking station I dont have the issue of rebooting when it goes to the sleep mode. I just press the power button and it comes alive.
  16. rushmore

    rushmore Well-Known Member

    The issue is apparently getting out of hand, since all Android and tablet forums including Toshiba official forums have multiple threads about it. Mine was not the only return for the local BB.
  17. Moeluv

    Moeluv New Member

    Just to let you guys know. i just spoke with Mark at Toshiba tech support and he told me that this SOD issue is a software problem on Android Honeycomb's end. He said thaye are currently coordinating with Android to reolve the issue befroe the end of this month. He also said they are open 24 hours, so if I had any more question i could also call back.
  18. rushmore

    rushmore Well-Known Member

    Possible, since the DX2 and gTablet have Froyo and do not have a wake-up issue.

    ARPRINCE Member

    I have the same issue. I have to power off and on just like you. There are times that it works but more often than not it does no. Bummer!
  20. rushmore

    rushmore Well-Known Member

    I ordered another Thrive today, due to the Staples $50 off coupon (ended today). The Thrive will be great once the issue is fixed. My 14 day return window will not kick in until the Thrive is delivered around the 25th, so should be a good window of time to see if the sleep bug is zapped.

    Got the 16gb this time instead of the 32gb. I will use the difference saved to buy a 64gb SDXC card.
  21. ujared

    ujared New Member

    I purchased the 8GB model from Newegg and I applied the update immediately so I didn't experience the wake/reboot issues prior to updating.

    The wake/reboot issue has only worsened. I can't power the screen off without having to reboot it. I've tried all the remedies mentioned in the Toshiba forums and nothing has helped. It reboots frequently when simply asleep as well. I don't believe it is an offending widget or app but simply some kind of hardware / software 'confliction' (yes I know that's not a word...but it seems appropriate).

    I love the tablet and all the versatility it has to offer but the necessity to reboot the tablet each time I wish to use it is unacceptable. I may return it to Newegg.

    I've called Toshiba and voiced the concern as well as participated in the Toshiba forums. An admin named "Jim" has asked all tablet owners who experience this issue to PM him. I strongly suggest all who experience it do the same so as increase the odds that we'll see an update sooner.

    Here's to you Toshiba Thrive!


    ARPRINCE Member

    Yup I went there. One of the proposed solution was NOT TO TURN OFF WIFI. It looks like this one is working for me. Since this afternoon, I have been able to wake up the unit with the power button. The longest was like 4 hours while I went out. I'll leave tonite unplugged from power supply and see what happens tomorrow. Only issue is battery drains faster.

    ARPRINCE Member

    So far so good. 8 hours in sleep mode and had no problems waking the unit up. Battery ended up 92% (from 100%).
  24. rushmore

    rushmore Well-Known Member

    That is the catch leaving wifi on, since uses more battery. Some have had little or no luck with this method.

    ARPRINCE Member

    Well I spoke to soon I guess. I had to turn off/on again. This time however, I had several apps running in the background (since you can't close them as far as I know/learned).

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