Help Smart Lock (Location) Stopped Working

[dubie7006]

I have two Smart Lock locations saved - my home and my office. Up until just a couple days ago, both were working perfectly. Now, neither location setting works. I end up having to use fingerprint to unlock at each location. I know Smart Lock is turned on and working because when connected to my car it allows me to unlock without needing print/password.

Anyone else having this issue? I tried powering off and back on but no effect in the capability. And yes, I verified that location is turned on, even turning it off and back on again. Any thoughts?

Thanks.

 

[Napalm]

DID you load any new apps recently? do any of them require location.

Have you tried pulling the battery out and letting it cold boot. Have you checked all of your smart settings - are there other items not enabled?

 

[dubie7006]

Only 2 apps installed recently - Bitmoji and Paypal. Neither require location, as far as I can tell.

Just did a battery pull. No change.

All smart settings are enabled.

Thanks.

 

[tonytx42]

I'm having the same problem. Set a new location in my home (essentially where the old one was) and still no dice.

 

[Napalm]

did any apps take an update recently? ONly other thing I can think of

 

[tonytx42]

I think the issue may be with Nova Launcher. I just started using it, and, if I remember correctly, that's when the trouble started.

 

[Napalm]

someone else was having trouble with Nova Launcher on the V20. That wouldn't surprise me.

 

[tonytx42]

someone else was having trouble with Nova Launcher on the V20. That wouldn't surprise me.

Seems to be working okay now; no updates to Nova or anything. I guess the code decided to get along after all.

 

[dubie7006]

For the record, it's started behaving normally again, but I don't have a definitive answer why. I'm not using NovaLauncher and didn't have anything other apps recently installed. Just a weird ~week there.

 

[Malcolm Reynolds]

Mine stopped working a week or so ago, no smart lock locations apply any longer, but I've not updated or changed anything on my phone?

Anyone found out anything more about this problem? I've not been able to find out anything online.

 

[Malcolm Reynolds]

I managed to get it working again, briefly, by deleting the trusted place and resetting it, but, for no apparent reason, it's now not working again. Time has passed, literally nothing else changed since earlier today.

Frankly, it's an Android embarrassment.

 

[tommo47]

I managed to get it working again, briefly, by deleting the trusted place and resetting it, but, for no apparent reason, it's now not working again. Time has passed, literally nothing else changed since earlier today.

Frankly, it's an Android embarrassment.

As a matter of interest, how did you set your trusted place - address/post code or dropped pin?

 

[Malcolm Reynolds]

As a matter of interest, how did you set your trusted place - address/post code or dropped pin?

It was actually associated with google maps already, but I've since updated it using the postcode. Do you think it might make a difference? It's weird that it started working normally again earlier, and then stopped again.

 

[tommo47]

I think it's worth trying the dropped pin. I've set mine up with the dropped pin on the blue location dot on Google Maps. I found that using the default Google Maps location/postcode isn't accurate in my case, and although it's supposed to have a range of 80 metres it wasn't reliable until I used the dropped pin option.

 

[Malcolm Reynolds]

I think it's worth trying the dropped pin. I've set mine up with the dropped pin on the blue location dot on Google Maps. I found that using the default Google Maps location/postcode isn't accurate in my case, and although it's supposed to have a range of 80 metres it wasn't reliable until I used the dropped pin option.

Ok, I've given it a try. Still not sure why it worked initially and then stopped for no apparant reason, but that's tech for you I suppose. Thanks a lot.

 

[Malcolm Reynolds]

It's working again for now.

 

[Malcolm Reynolds]

I think it's worth trying the dropped pin. I've set mine up with the dropped pin on the blue location dot on Google Maps. I found that using the default Google Maps location/postcode isn't accurate in my case, and although it's supposed to have a range of 80 metres it wasn't reliable until I used the dropped pin option.

Once again, it worked for a couple of hours, and now the phone just locks again. Very strange.

 

[tommo47]

I assume that like most properties, mine included, you don't have a reliable GPS signal and rely on WiFi geolocation.

I do have a single storey extension with a plastic roof which gives a good GPS location but don't normally have GPS on at home, however my WiFi location is good and locates me reliably to my hub position and allows smartlock to work.

Do you get a good GPS signal anywhere in your property?

With GPS switched off do you get a reliable and steady WiFi geolocation to your hub/wifi access point?

 

[Malcolm Reynolds]

I assume that like most properties, mine included, you don't have a reliable GPS signal and rely on WiFi geolocation.

I do have a single storey extension with a plastic roof which gives a good GPS location but don't normally have GPS on at home, however my WiFi location is good and locates me reliably to my hub position and allows smartlock to work.

Do you get a good GPS signal anywhere in your property?

With GPS switched off do you get a reliable and steady WiFi geolocation to your hub/wifi access point?

No, it doesn't work well either way, though the signal are ok here. I've tried both options independently to no avail. Interestingly enough, smart lock seemed to function ok at work the other day, I'll try that again. And my other trusted place.

 

[tommo47]

No, it doesn't work well either way, though the signal are ok here. I've tried both options independently to no avail. Interestingly enough, smart lock seemed to function ok at work the other day, I'll try that again. And my other trusted place.

It may be worth checking your WiFi scanning setting in 'Location' settings. If it's ON it will keep scanning for WiFi access points even though you may have WiFi switched off.



Tap the 3 dot menu button top right then tap 'Scanning'.

 

[Malcolm Reynolds]

Well, Smart Lock works fine at my other trusted places, so I'm guessing there's something about home that's not reliable. Maybe the GPS or WiFi signals I suppose.

It's very strange, twice today it was working for no apparent reason, and then not working in between. Very odd.

 

[tommo47]

Did you check your scanning setting?

When you are at home if you open Google Maps does your blue location dot locate you close to your WiFi access point and remain steady?

Have you recently moved house or had a new router/hub/WiFi access point?

Do other location based services eg. weather app show the correct location?

 

[Malcolm Reynolds]

Did you check your scanning setting?

When you are at home if you open Google Maps does your blue location dot locate you close to your WiFi access point and remain steady?

Have you recently moved house or had a new router/hub/WiFi access point?

Do other location based services eg. weather app show the correct location?

Sorry, didn't see your last comment until now. Switched off the scanning and the WiFi to check if there's any improvement using GPS only (that's what you meant, right?). Had a new router recently, which could be a factor I suppose, though I don't know why. Weather app seems to locate my position ok.

 

[Malcolm Reynolds]

Oh, and the blue dot is accurate and steady. I left the Wi-Fi off for a while with scanning disabled, and the same thing happened. Smart lock worked for a while, and then, for no apparent reason, it stopped and the phone is locked again.

 

[Malcolm Reynolds]

Well, the blue dot was waaaay off when I just checked, and then it moved to the correct location, and Smart lock is currently working.(Wi-Fi back on, scanning still off)