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Smart stay feature not workingSupport

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  1. adesweb

    adesweb Member


    Just got my S3 yesterday but having problems with the Smart Stay feature. I have turned it on in the settings but I can only get the eye icon appearing intermittently and only for a split second when it does. Can anyone else get better reliability of this feature?

    Very reluctant to send back as I don't think the handset is faulty. The front camera works fine.

  2. jimbo1mcm

    jimbo1mcm Well-Known Member

    Not sure if it is still available but I used a program called Spotlight when I had my Droid. It keeps the program you have open from closing due to the autotimeout for the screen. You can select which programs you want to have this feature on. It worked well for me.
  3. adesweb

    adesweb Member


    I am sure there are such alternatives, but would be curious if there are others who have managed to get it consistently working, or if it a known issue which could potentially be patched by Samsung in the future. Even under bright lighting it still fails to work.
  4. Deb13b

    Deb13b Active Member

    I just got my s3 yesterday and did the settings to have smart stay on but it hasnt worked once, the icon hasnt appeared at all.
  5. andycb78

    andycb78 Member

    Hi. It works fine for me, takes a bit of getting use to and it only checks you eyes every now and again when the eye flashes up. When your screen dims after a second or so the eye flashes back up and then if it detects you are looking at it the brightness goes back to normal. I wear glasses as well and ha e found its ok. Also it doesn't work on every app but find it ok on websites and messaging etc. Also doesn't work in the dark for obvious reasons
  6. Ghostrocket

    Ghostrocket Member

  7. dfregan

    dfregan New Member

    I have the same experiences as this thread author. All the 'droid boys'at work have had a look and none of them can see why it isnt working? I get a flash from the eye icon, followed very shortly by a dimmed screeen followed within seconds by a shut down screen. Quite frustrating, I have to have the screen timeout set low because of the the poor battery performance i am getting from this device.
  8. matttye

    matttye Well-Known Member

    That video was a comedy video showing the feature NOT working :p It's meant to turn off the display completely when you turn away, as shown in the Galaxy S3 advert on TV:

    Samsung Galaxy S3 Official Advertisement - YouTube

    Scroll to around 45 seconds.

    Smart Stay doesn't work for me either, whether I'm wearing glasses, contacts and the amount of natural light is completely irrelevant, it doesn't work at all for me. Every so often the eye flashes up which is supposed to indicate that you're looking at the screen, but it then turns the screen off anyway. I've disabled the feature until Samsung fixes it.
  9. Ghostrocket

    Ghostrocket Member

    Actually this is a better video, I also believe there has been some artistic license used in that Samsung video

    On mine to check its working I set timeout at 15 secs and watched it, it works like a charm.

    Samsung Galaxy S3 - Smart Stay feature - YouTube
    matttye likes this.
  10. matttye

    matttye Well-Known Member

    Wow I think I completely misunderstood how it was meant to work.. it works perfectly now.

    I thought the eye stayed in the notification bar the entire time.

    I stared at the screen for a while (with my glasses on) and it stayed on, then I put my phone on the desk and it turned off. :D (it stayed on at first as I think it detected I was looking at the phone from an angle, but I hid from it and it turned off)
  11. Ghostrocket

    Ghostrocket Member

    Glad to hear, tbh it's only as I thought I had issues I went digging on google :)
  12. davoid

    davoid Well-Known Member

    I'm afraid it's not working well for me. I understood that it only checks momentarily at the end of your screen-off delay, (15 sec, 30 sec, or whatever you set it to), and I make sure I am looking at the screen the whole time and it still dims and goes off. If I have it set for 15 sec, it just means my screen turns off more frequently while I'm reading...
  13. dileepb

    dileepb Member

    My problem is smart stay not working properly. Even if i am looking to the screen, it becomes off automatically. Samsung advertised that when we are looking at the screen, it will not turn off. Any suggesion??
  14. mak916

    mak916 Well-Known Member

    Does anyone know if this feature works when you are wearing eye glasses?
  15. matttye

    matttye Well-Known Member

    It does for me.


    Op, is there enough light in the room? When you use the front facing camera, can it see you clearly?

    Smart stay works in conjunction with the screen time out setting. Just as the screen is about to time out a little eye will pop up in the notification bar which means that the phone is checking to see if you're watching the screen. You need to be looking at it whilst this eye is there for it to work.

    I had difficulty getting it to work outside while I was walking (need to test it more) but it works well indoors.
    mak916 likes this.
  16. Scootmien

    Scootmien Well-Known Member Contributor

    It does for me too.
    mak916 likes this.
  17. Jaythenut

    Jaythenut New Member

    Yeah can't get mine to work tried everything it must be my cow like eyelashes lol
  18. matttye

    matttye Well-Known Member

    Does the screen keep turning off while you're looking at it? The screen sometimes dims but that doesn't mean it's going to go off.
  19. Internaut

    Internaut Well-Known Member

    Where it works for me: Any situation where my face is well lit. On a bus in the daytime, for example.

    Where it doesn't work for me: Any situation where my face is in shadow. For example, sat in the living room at home with my back to the window in the daytime.

    I wear glasses and these don't seem to give it any problems.
  20. davoid

    davoid Well-Known Member

    I'm sat in a living room right now with my back to the window and my face in shadow, and for the first time since I got the phone smart stay is actually working nicely!

    The difference is that I'm using the phone in landscape. It seems that having the camera to the far left of the phone is helping smart stay track my eyes.
    jimbo1mcm likes this.
  21. dileepb

    dileepb Member

    Then whats the use of this thing? usually we are using a phone inside the room. There may be light or not. I think this thing is absurd.
  22. matttye

    matttye Well-Known Member

    How do you expect the front facing camera to see your eyes without good enough lighting conditions? Samsung can't argue with physics!

    The phone works in dimly lit rooms in my house but it struggles when lights are off and its gloomy.
  23. smartgo

    smartgo New Member

    Yeah, well on my 2nd phone now from o2 and mine doesn't work either. Set to timeout after 15 secs with smart stay enabled but although the eye icon flashes the phone dims and shuts off - very annoying when reading a web page. Guess it can be switched off and set to timeout after 10mins; but the point is this selling feature of the phone just doesn't work, or does it? You see I called Samsung Mobile support and the guy I talked to admitted there was an issue with it, but then went on to say that it depends on the phone, that it does work on some. Personally I don't believe him. He reckoned I was really unlucky to have the same issue with two different phones. But I have my doubts that it properly works on any. I have challended Samsung to supply me with one anyway. Or afraid I will probably go for the HTC One X instead.
  24. jerofld

    jerofld Fixing stuff is not easy VIP Member

    I merged two similar SmartStay feature threads together, sorry about any confusion that may cause.
  25. Ceyuan

    Ceyuan New Member

    I had the same problem too. Then I thought maybe I was too close and the camera can't make out my eyes. So I tried to look at the phone from arm's length and it worked. And I progressively moved closer until it stopped working. In conclusion, you need to have your face at least 1 foot (30cm) away from the phone. Maybe Samsung did this to stop you going crossed eye from looking at things too close up?:ridinghorse:

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