SMS have all disappeared!Support


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  1. webfoolery

    webfoolery Member This Topic's Starter

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    Hmm... All of the text messages have gone from my DHD.

    Last night they were all there, this morning nothing. At first I thought it was just slow to load them, it sometimes happens & you wait for a couple of seconds then they all appear. But not today.

    I updated my firmware yesterday twice - first to 1.32.405.3 and then to 1.32.405.6 - but they were definitely there after the updates.

    I've seen some other threads with the same issue on other phones but they're all at least a few months old.

    htcsense.com has, disaapointingly, not got all of my messages either. It seems to have most of them (including the last one I sent) but somehow is missing some in between.

    :mad:

    Anyone else had this problem?
     

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  2. harp1983

    harp1983 Member

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    same issue mate. just put up a post.

    any luck with your issue?

    im absolutely fuming!
     
  3. webfoolery

    webfoolery Member This Topic's Starter

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    No solution I'm afraid, just had to get over it & carry on.

    It's a shame the htcsense thing doesn't feature a 2-way sync, seems odd that you can text from it & have that copied to the phone but not restore your SMS from it when things go toys up.

    Also odd that some texts don't appear on sense at all.

    If you find anything out please let me know!

    Was it after an update?
     
  4. webfoolery

    webfoolery Member This Topic's Starter

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    "How can the same sh!t happen to the same guy twice?"
    J. McClane

    :mad:
    It's happened again this morning! This is becoming a worry.

    Nothing odd hapened last night - no updates, no dead battery, no nothing. Yet this morning I wake up to no SMS on my phone at all. All gone.

    I definitely have not ticked the option to remove message after a certain limit.

    I checked in the Menu->Settings->Applications and the 'Messages' app has stored 828kB of data. This makes me think the messages are still stored somewhere.

    I cleared the cache (not the data), force closed but still nothing.

    I restarted the phone, but they're still missing.

    htcsense.com seems to have most of them this time round, but as far as I know that's a one-way sync to the 'cloud' and you can't pull them back to the phone, right?

    Does anyone know how to find this 828kB file and see what's in it?
     
  5. claritanie

    claritanie Member

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    Last night they were all there - this morning (23rd Nov) all gone!

    But, they are all on HTC Sense.

    A few weeks ago I did a factory reset and lost all my SMS, however after a day or so they all re-appeared so I presume they were synced from HTC Sense.

    Very annoying.
     
  6. claritanie

    claritanie Member

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    ... oh no, typed too soon. They've all now disappeared from HTC Sense too!
     
  7. webfoolery

    webfoolery Member This Topic's Starter

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    So, it seems that your HTCsense is synching both ways then? Mine didn't do that, although pretty much everything on HTCsense site itself seems to work fine for me. Odd that it put them back & removed them again for you! Mine didn't return on either occasion, just left with no text/SMS.

    I've just checked on sense.com again and guess what? Everything before Monday has disappeared now! D'oh!

    Do you think you could let me know how much data your Messages app has used? If you go to Menu->Settings->Applications->Manage->All & scroll down to messages. To the right of Messages (or if you click on it) you should see the data usage. Mine's at 832kB despite having virtually no messages stored now.

    I wondered if this indicates that the data is still around, or if this is the size of the app itself. Also, having looked at the permissions for that app I wonder if it is the SMS app, since it mentiones gMail as well as SMS/MMS in its permissions...
     
  8. claritanie

    claritanie Member

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    Mine is at 828KB so probably not the messages, just an app. I submitted a support request to HTC but nothing back as yet.
     
  9. jonofanuk

    jonofanuk New Member

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    The same thing has happened to me this morning. All SMS messages have vanished expect for one random message from 4 days ago.

    Used HTC Desire HD on Orange in the UK.
     
  10. flegg

    flegg New Member

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    Same happened to me today. All sms have just disappeared and and new ones start appearing on their own. No trace of any texts from yesterday backwards only on the htc sense website!

    Any update and possible steps for recovery would be good!
     
  11. irishbogman

    irishbogman Active Member

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    Happened to me a few days back also, all messages, no idea why either
     
  12. flegg

    flegg New Member

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    Sounds like a Software or date related bug!
     
  13. cal2122

    cal2122 New Member

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    I've got the same problem! Had messages yesterday but none now. I didn't check any throughout the day so I don't know when they went. Grrr frustration. I'm on T-Mobile.
     
  14. cal2122

    cal2122 New Member

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    And I'm not a HD for the record.
     
  15. claritanie

    claritanie Member

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    I had a daft reply from HTC Support - it just stated 'once a message is deleted it is gone forever'. Not exactly helpful!

    Not bothered about losing most of my texts but I'm distraught at losing all my big sister's predictive texts which were hilarious after a few glasses of wine.
     
  16. flegg

    flegg New Member

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    That's not a good enough answer. If we didnt request the deletion then it shouldnt be deleted! hope they sort it soon!
     
  17. claritanie

    claritanie Member

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    I have another reply:

    "Thank you for contacting us. In regards to your enquiry, I can help you with that.

    Weather they were deleted or just dissapeared, unless you synchronized your text messages through a third party application from either the market or internet itself, they are not recoverable.
    If they are gone, they are gone.

    I trust that this resolves your query, please do not hesitate to contact us again if required"


    Not quite what I expected - have they ever heard of customer service?!

    I guess what they're saying is that if you want the assurance that you won't lose any of your messages etc. then you must backup as you can't expect your settings/content/messages/contacts to be safe on the phone as it may just decide to get rid of them for a laugh.

    Sounds a bit like the old Microsoft attitude.
     
  18. drhunter

    drhunter Active Member

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  19. webfoolery

    webfoolery Member This Topic's Starter

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    Oh, that's a a bit of a relief - I was beginning to think I was the SMS freak of the Android world..!

    I checked out drhunters link & was a bit shocked/disappointed to see it's been an ongoing complaint for a very long time.

    It's my only real disappointment with the phone (or more accurately with the 'droid OS).
     
  20. SJ89

    SJ89 New Member

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    Guys.. it happened same thing in the morning i was using the phone and was recv. n sending txts and all of a sudden they all disappeared i checked all corners for a solution but all ver stuck.. i accepted the defeat and after that i started to backup all my text every day *SMS Backup n2manger* free. i installed lots of apps my phone started to slow down i did hard reset after backup of contacts and sms. when i did factory restore all my contacts and my DELETED txt came back 3000+ i was happy the only thing was the txt after i had *where the txt all disappeared* did not come so i did sms restore it put the txt where it left off now i have all of them :) i hope it works for you ppl

    Ten i did FULL sms backup
     
  21. geolight

    geolight New Member

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    I submitted an issue with HTC support about my sms messages disappearing on the 31/Dec, got a call back today from them claiming total surprise that the HTC Desire HD has this issue because it is already on android 2.2!

    I told the support rep to go and have a fast Google search to see how wrong he is and to point out that other owners of the phone have already complaint to them too.

    He said he will do so and asked if he can help with any other issues..

    Well, that was such a waste of time! doing backups everyday now.. though honestly, if a phone can't even keep my messages intact then what is the point of it?!

    My phone is a Vodafone branded one... in Australia .......
     
  22. stvnbrwr

    stvnbrwr New Member

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    Desire Z, 1 month young, yesterday as usual on charger... hear incoming message... open... and look at a blanc screen! ALL sms gone %$@# Now I've had quite a few units/phones but never experienced this. After some Google I see similar issues all over the globe, but haven't find a reaction/solution from HTC yet!! Suggestions to install SMS-backup-apps are well meant, but I'm sorry, do I now have to make a backup of a backup?! HTC??? where is your solution to this?!
     
  23. jnorman

    jnorman New Member

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    Same thing has happened to me! HTC Desire HD!... It has happened twice now and on two separate occasion before and after the recent UK update.

    Very disappointing to see that such a good phone has what seems to be a very serious issue!
     
  24. Tilia

    Tilia New Member

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    This has just happened to me....am gutted.
    Does anyone know of a way to download message threads on to a PC? HTC weren't much help when I asked.
    I also have constant problems with receiving mail...accessing mail...sending mail...sometimes it works, sometimes not - no consistancy. Hugely irritating.
     
  25. Dab1983

    Dab1983 New Member

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    This has just happened to me in the last hour. Absolutly Ragin :mad:

    I had info in those texts that I needed.

    I take it no one knows why this happens??
     

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