Social Hub = Garbage?!?!Support


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  1. gemini8026

    gemini8026 New Member This Topic's Starter

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    Samsung's Social hub is a great idea. An integration of "everything". However, Ive found it to be buggy and error prone.

    First off, Im not a tech n00b. Ive got everything set up, and for the most part have done some thorough troubleshooting.

    The IM client misses msgs on my MSN accounts. Ive tested this at home. Ive tried both on my 3G conneciton, and my WIFI connection. Usually it works "decent" , but it will drop MSGS. That could be due to the implementation of the client, the MSN network, or whatever. But what good is it, if it drops messages?!?

    The Email client.. I cant figure out how often it polls, it doesnt give you that option to check. But Ive found that after testing, that its a crapshoot when the phone will poll and actually get the messages. I send a test message from my computer. Sometimes it takes 30 seconds, and sometimes it takes 30 minutes plus to see that new email.

    Anyone else have issues with the built in IM, and Email?!? Ive already tried K-9 email, and dont mind it so far. MSN talk doesnt work properly on Galaxy (new msgs send from people dont open a new chat window) and MSN Droid Talk spikes the heck out of the CPU.

    Any recommends there?! I liek my phone so far, so wonder if Social Hub is garbage, or if MSN doesnt like the way portable devices talk to its services
     

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  2. gemini8026

    gemini8026 New Member This Topic's Starter

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    Also, mine glitched out after I tried to "reinstall" it, now I cant add an account, or an IM. Strange glitch, tried reinstalling, same thing.

    Anyway to remove this, or reinstall it properly?!?
     
  3. JiMMaR

    JiMMaR Well-Known Member

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    I never used the social hub here , but I don't remember running into any problems with msn talk at all
    but maybe that's because I don't use IM too much anymore .. will test and tell you
     
  4. Tical84

    Tical84 Member

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    I'm having many issues with Social Hub too. They claim to be working on it but I'm not so sure...

    It started with me not being able to look at emails in folders other than my inbox on all three of my accounts (hotmail, gmail and exchange). That was a huge problem because my work emails especially never stay in my inbox. After contacting Social Hub support and their techs having the same issue it was to be escalated and I'd get a call back. Three weeks later I called them and asked for a supervisor to figure out what was going on. He said it was a known issue and they're coming out with an update but suggested I could try to format my phone. I'm not sure how this could help anything if it was a known issue but I didn't have too many contacts/apps in this phone yet so I did it anyways. I setup my email before doing anything else and still had the same issue.

    About 2 days later I stopped receiving any emails to all three accounts so I removed them all to try again and now I can't add them back. When I try to add an account it gets stuck on "In progress", then times out.

    So yes, Social Hub does in fact = garbage, IMO.
     
  5. andyf941

    andyf941 Member

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    I've given up on the bloody thing as well. When I first got my phone I had three email accounts as well as SMS in there, and it worked great. Since upgrading to FroYo I can't add any email accounts, more social dud than hub...pity cos I liked it
     
  6. Tical84

    Tical84 Member

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    I don't even have Froyo yet. In fact, I'm not even rooted anymore. I went all the way back to just out of the box and it worked for all of 2 days.

    I liked it too. The supervisor I talked to acted like a fix was coming out but it sounded like the official release of 2.2 was going to be out well before the Social Hub release and 2.2 is already 3-4 months behind schedule so I'm not holding my breath.
     
  7. thegamist

    thegamist New Member

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    I figured it out by some fooling around. Go to Settings -> Applications -> Running Services -> Social Hub. Select it and then hit on clear all data button. I was able to clear all my IM and email accounts by this. However, my facebook account still remained there... I am using Samsung Galaxy S2
     

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