Support "Software conflict" GN isn't very well.

Discussion in 'Android Devices' started by shepst0rm, Aug 9, 2012.

  1. shepst0rm

    shepst0rm Member
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    Aug 9, 2012
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    Hi all.

    My GN is going through a rough patch and I can't nail down why.

    Basicly, to keep this brief, the rear/media speaker is buzzing, crackling, static(ish) when any sound is played through it. It sounds a little like electrical interference, most of the time a bzz and a crackle.

    I also noticed last night whilst watching a youtube video, that video playback freezed during a noticeable buzz from the speaker. Additionally, scrolling through the phone/browser seemed less responsive, slow and pausing for half a second on occasion. I'm unclear as to whether this is me looking for problems or an actual one, but I'm throwing it out there.

    I figure the phone is beginning to die on me but I really can't tell if this is a hardware fault or software.

    I contacted Samsung all I got was what seems to be a default reply;

    What is the easiest way of solving this?
    I've tried a factory reset before through the phone menu's and also reset through boot.

    Apparently I need to 'reflash' the software or software reset.

    Running 4.1.1.

    I don't mess with kernals.

    Installed Volume+ after sound issues to see if I can improve sound thru EQ, but have not increased volume.

    Any help would be awesome.

    Thanks.
     

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  2. AntimonyER

    AntimonyER AF Addict
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    Welcome to AF, shepst0rm!

    I believe they are talking about a factory reset. You can do this by going to settings, backup & reset, and then choosing the factory data reset option. Be aware this will wipe everything on the phone, so back-up your pictures, files etc. prior to doing this.
     
    shepst0rm likes this.
  3. sik00

    sik00 Well-Known Member
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    Is your Nexus the GSM or CDMA version? I ask because I see you're on 4.1.1 and was wondering if the ROM was official or from a dev. If its a custom ROM, I'm wondering if maybe the dev has the volume turned up higher than normal. The ROM I use has this, and my speaker will start to sound "tinny". Turning the volume down one notch below max fixes it.
     
  4. shepst0rm

    shepst0rm Member
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    Aug 9, 2012
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    Thanks Anti :) Usually the first place I come to lurk for the latest Android news.

    I've done that already to no avail. I feeling I get is they want me to go to a support center so they can wipe the phone and reinstall/flash Android, or something along those lines.

    Problem is, I don't drive and the nearest center is 30 or 40 miles away on the outskirts of London, not exactly local or convenient.

    I figure, if it truly is a software conflict, the best thing to do would be do as said, reinstall android JB or something along those lines.

    Ski00 - GSM mate, received OTA, 100% official. I don't tamper with custom ROM's etc.

    I'm still not convinced whether this is a software fault or hardware, Video playback is somewhat sketchy during a prolonged buzz from the speaker on some youtube video's, and the phone has moments where it is sluggish.

    In other news; I just ordered a Nexus 7, BOOM.
     
  5. AntimonyER

    AntimonyER AF Addict
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    Congrats on the N7, I want one too, but already have an A500, and pretty happy with it, and my wife won't let me have two.

    If you have done a factory reset, and still doing the same thing, at this point I think it is time to cash in on the warranty. I don't see how it could still be a software issue after that.
     
  6. Tim K

    Tim K Well-Known Member
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    Doesn't sound like hardware if you are getting screen freezes at the same time as the buzzing. It does sound like a 'software' or OS problem.

    I'm going to assume you already tried a battery pull and reboot and that didn't help?

    I would recommend you back everything up and do the hard reset.
     
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  7. shepst0rm

    shepst0rm Member
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    Aug 9, 2012
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    Thing is I've done a reset via menu and also done one via boot, none of which helped. I'll reset through boot again on the off chance I did it incorrectly.

    The only thing I haven't tried is rolling back to ICS and upgrading OTA to Jellybean again, or simply reinstalling jellybean (flashing is the term?). I've yet to find a guide or tutorial that explains how to do this in laymen's terms.

    If I could wipe everything off the phone and install JB again, that would be a good endgame to whether this is software or hardware and be able to cash in on the warrenty.
     
  8. shepst0rm

    shepst0rm Member
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    Aug 9, 2012
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    If I do a hard reset, it should put the phone back to how I first recieved it correct? So the phone will need to update itself back to jellybean?
     
  9. jova33

    jova33 Well-Known Member
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    No, jelly bean should stay. It just erases all your apps and data.
     
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  10. shepst0rm

    shepst0rm Member
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    Aug 9, 2012
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    If that is the case, then I think rolling back somehow and upgrading again might be best, if possible.

    Any ideas?

    Thanks :)
     
  11. Petrah

    Petrah Psychotic Female
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    If you've already done a factory reset, then any corrupt files would have been replaced with fresh clean system files. If you've performed a factory reset more than once and you still have the same issue, then it most certainly is a hardware issue. Chances of getting the same corrupt system files after 2 factory resets are just about slim to none.

    I agree with AnitmonyER. Time to cash in on that warranty.
     
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