Some Help me PleaseSupport

Last Updated:

  1. rayhan23

    rayhan23 New Member

    Hi All,

    I would really appreciate if any of you know the solution to my problem.

    Just bought a new nexus 7 , the battery on the device seems to be faulty (correct me if i am wrong) it doesn't charge. The device comes on when you keep the charger on and then completely goes off the moment you take the usb cable off. The device shows that the battery can run for over 9 hours however battery charge % is 0 and the status is unknown.

    I have tried holding the power button for even over thirty seconds but it still didn't work for me. the device reboots and I can manage to get it in again if the cable is connected.

    I have left the device on charge all night after it died to on me once but still the battery doesnt seems to be charging !!

    please help !!!!

  2. h4x0rj3ff

    h4x0rj3ff Chemist

    are you using the stock charger? i would return it and get a new one if your not happy with it. did u get it from google or a big box store?
  3. rayhan23

    rayhan23 New Member

    using the stock charger from a store
  4. h4x0rj3ff

    h4x0rj3ff Chemist

    sounds like unless something happend to your charger you have a defective device. if you can, exchange it. i would.
  5. pastafarian

    pastafarian P√Ętes avec votre foie Moderator

    Before you return the whole device, have you tried charging via a pc usb port or another charger? It's probably a defective battery, but it would suck to return the whole thing over a defective charging brick.
    rayhan23 likes this.
  6. balloonshark

    balloonshark Well-Known Member

    In addition to the 30 second power button fix, this thread suggests trying another usb cable. Someone one the 2nd page also suggests that the battery cable may be loose inside the device. If you're handy you could try to fix it yourself. Please note that if you do any damage while attempting to repair it yourself you will void your warranty.

    If it is convenient I would definitely return the device.
  7. Rcarnes91

    Rcarnes91 Well-Known Member

    Pull the back cover off and push the battery cable into its socket better it is super easy don't worry about hurting anything that seems to fix the problem for most people
  8. rayhan23

    rayhan23 New Member

    As it was a brand new device, opening and trying to replace a battery or fixing a cable would have been silly as it would have thrown the warranty out in the bin. It was the battery at fault that's my analysis suggested. I logged a fault with google and then passed that fault number to the store who will now replace the device for me.
  9. Rcarnes91

    Rcarnes91 Well-Known Member

    You can do that no problem I was just saying it was a super easy fix there are no stickers or anything that can prove you opened the back so worrying about a warranty is kind of mute unless you brag about opening it to a Asus employee it is just waiting weeks for them when you can do it your self in 2 minutes
  10. balloonshark

    balloonshark Well-Known Member

Share This Page