SOMETIMES Verizon CAN be cool


Last Updated:

  1. Gato

    Gato Well-Known Member This Topic's Starter

    Joined:
    May 7, 2010
    Messages:
    93
    Likes Received:
    7
    So my son has moved out into an off campus apartment that he shares with a roommate. They are college students so they don't have a landline and depend on their cell phones. I get a panicked email from him this morning saying that his rapidly aging CrackBerry Curve died. I tell him that he'll have to come home and get my redamndiculous Samsung Glyde to use till his upgrade. Apparently this was unacceptable. So I call Verizon and since they love me so much (I'm a 10 year customer) they moved his upgrade date up to today (it was only two weeks to go...but still).

    So the kid gets a shiny new Droid 2. It will be here Friday I think.
     

    Advertisement
  2. buckguin

    buckguin Well-Known Member

    Joined:
    Sep 8, 2010
    Messages:
    195
    Likes Received:
    13
    Very nice upgrade!.. I have no problems with Verizon at all. They have always treated me well and helped me out when possible. I think they get a bad rep sometimes but I have no desire to switch to another provider at all.
     
  3. Joe_Evaristo

    Joe_Evaristo Well-Known Member

    Joined:
    Aug 6, 2010
    Messages:
    91
    Likes Received:
    2
    I've had similar great customer service from Verizon. They're top notch in my book--they're always willing to help a customer who has a legitimate problem and doesn't demand the whole world from them.
     
  4. jmt9779

    jmt9779 Well-Known Member

    Joined:
    Jan 4, 2010
    Messages:
    540
    Likes Received:
    56
    yup. i've been with them for about 10 years and i can't remember the last time i waited until my actual upgrade date to get a new phone. my phones usually start having issues 1-3 months before my upgrade date and i've never once had a problem or been turned down by vzw when i ask if i can just upgrade a little early.
     
  5. Joe_Evaristo

    Joe_Evaristo Well-Known Member

    Joined:
    Aug 6, 2010
    Messages:
    91
    Likes Received:
    2
    In the past, I've never had phones crap out on me before upgrade time--in fact my LG VX8350 is in amazing condition, barring a few scratches on the casing, and it's a 3 year old phone! I've picked some pretty solid phones. Unfortunately, I made the mistake of choosing an HTC Droid Eris this time around...

    ...I'll wait until you stop laughing to continue... :-
     
  6. Rimzy

    Rimzy Well-Known Member

    Joined:
    Feb 25, 2010
    Messages:
    526
    Likes Received:
    92
    I have to agree. My Samsung fascinate was recently having problems and the tech support lady was really helpful. Everytime I have called them I have had nothing but great customer service. I have no intention of switching. Especially now that LTE might use sim-cards and I am international student that goes back every summer.I can use my kickass phones back home.
     
  7. sandiegosteve

    sandiegosteve New Member

    Joined:
    Sep 20, 2010
    Messages:
    4
    Likes Received:
    0
    I'm going to need to try again... 8+ years, my phone is eligible and my wife's is next month. I've tried 2 times and they won't move up her date to do the BOGO Fascinate deal.

    All of the third party mall dealers will... but I assume there is a catch with them.
     
  8. Thornfullessrose

    Thornfullessrose Well-Known Member

    Joined:
    May 20, 2010
    Messages:
    840
    Likes Received:
    63
    when i went through 4 Droid Eris, they gave me a free Droid 1. When I went through 8 Droid 1s, they gave me a Droid 2! VZW is the best... "most" of the time, bcuz u do get your strict reps who would have to;d him to wait until he can upgrade.
     

Share This Page

Loading...