Support Sony Ericsson Xperia Play R800at - Stuck on security question? How to master reset?

Discussion in 'Android Devices' started by PhoneResQ, Jul 6, 2012.

  1. PhoneResQ

    PhoneResQ New Member
    5

    Jul 6, 2012
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    5
    Hey guys,

    We have a Sony Ericsson Xperia Play R800AT in the shop that we got from a customer to re-sell.

    Well, we tried factory resetting the phone, but had no success. The passcode has been tried so many times it's asking for a security question to be answered, and of course we don't know it.

    Is there an alternate button pattern to press in order to get to the wipe data screen? Or can we plug it into the computer and flash it some how?

    Any help would be greatly appreciated!

    Thank you!
     

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  2. AntimonyER

    AntimonyER AF Addict
    VIP Member
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    Jun 18, 2010
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    Hey, Welcome to AF! I moved this into the Sony Ericsson Xperia Play forum. Thanks for joining up!
     
  3. call the customer.
     
  4. Sam-SonyXperia

    Sam-SonyXperia Well-Known Member
    143

    Jun 14, 2011
    1,042
    151
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    To remove the pattern lock once the security lock activated please see the below steps:

    1. Before you start you have to download the PC Companion software from Download for PC - Sony Smartphones (UK)
    and install it on your PC.
    2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
    Note! For some models you will be prompted to do a backup prior to the update and then restore.
    3. Install and open PC Companion then select Support Zone.
    4. Phone Software Update.
    5. Start.
    6. Repair Phone
    7. Continue
    8. Accept data removal
    9. Next
    10. Wait for prepare
    11. Select Phone
    12. Follow the connectionn steps
     
  5. bezzy

    bezzy New Member
    5

    Sep 14, 2012
    2
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    5
    befor i update it it tells me its not going to erase any data. what do i do?
     
  6. bezzy

    bezzy New Member
    5

    Sep 14, 2012
    2
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    5
    befor i update it it tells me its not going to erase any data. what do i do?
     

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