"Sorry, the player does not support this type of audio file"Support


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  1. JaZzY_JeF

    JaZzY_JeF Member This Topic's Starter

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    Hi,

    Has anyone else had this issue while trying to play MP3's through the Music player? I downloaded this album the other day (legally of course), the first track plays fine but the rest of them just throw up this error.

    "Sorry, the player does not support this type of audio file"

    The tracks play fine in media player so I'm a little stumped.

    Any help appreciated.
     

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  2. kinderknm

    kinderknm New Member

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    I am having the same issue. Copied a small mp3 just to try to get things working but having g no luck getting the file to play.

    Anyone have any answer to this?
     
  3. Carl C

    Carl C Well-Known Member

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    Sorry guys I don't have an answer but is it possible the Music your attempting to play is DRM protected? Maybe thats the Reason???
     
  4. TheAugust

    TheAugust New Member

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    I ran into this problem myself, and while I'm still not sure why it happened, I was able to solve the issue.

    The files were .mp3s, and they appeared to be as such under codec properties, but still had issues as though they were encapsulated incorrectly (I think?). I had to re-encode them using VLC media player's "Convert/Save" feature. I chose the files individually and selected "Audio - MP3" as the desired output.

    Hope this helps you too!
     
  5. edgeman4

    edgeman4 Well-Known Member

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    Rebooting the phone usually helps when that happens to me, but I have no reason as to why it is happening.
     
  6. chunkylover53

    chunkylover53 Active Member

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    if u actually did download the album legally then try removing any DRM protection and remember to buy from sources which don't put DRM on their songs in the future

    if it was illegal maybe its the codec or just a corrupted file?
     
  7. cjensen

    cjensen New Member

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    I have several songs that played just fine until today. Two cd's worth of music that worked yesterday now do not. I get the error message that the player does not support that type of audio file. Like I said they worked yesterday. Any thoughts?
     
  8. peterc10

    peterc10 Well-Known Member

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    What player are you using? Have you tried a different one? I have long since given up on the HTC stock player, and changed to MixZing. You can get a free version with ads to try it.
     
  9. suzannern

    suzannern New Member

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    The reboot worked for me, thanks!

    Samsung Captivate
     
  10. timblp

    timblp New Member

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    It has something to do with killing background processes...
     
  11. saminbama

    saminbama Active Member

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    That's good to know; can you give specifics so I can fix it?
     
  12. yofa

    yofa Member

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    this happens to me all the time. almost daily. it sucks. clearing the memory doesn't do anything. the only thing that works is a laboursome reboot.

    i run a bluetooth stereo headset, but that doesn't seem to be the problem. just random. if i play music one day, pause it, then try to play again the next day, there's a 50/50 it'll do that. seems to have something to do with long pauses.

    bugs me because this is my primary music player at work, so this is my office "mp3 player," paired with a bluetooth stereo headset. plugging in conventional headphones, or ending all apps and clearing the memory level 2, does not fix the problem either.
     
  13. peterc10

    peterc10 Well-Known Member

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    Have you tried an alternative player? There are plenty of free (or cheap) ones in the Market that are better than HTC's stock one, which is not very good. As I said before I use MixZing and never have any problems. You can get a free version with some ads to try it.
     
  14. yofa

    yofa Member

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    ok, i will try it. i try to stay away from bloatware (sorry, no offence, i mean anything other than stock) whenever possible, but seeing as how annoying this is, i will give it a try. i will report with how well it works with my bluetooth a2dp/avrcp headset, and "talk to me" non-cloud message annunciator app.

    thanks.
     
  15. yofa

    yofa Member

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    good news. works with my bluetooth avrcp and a2dp profiles, and talk to me annunciation app. i'm not sure how android knew that when i press play on the headphones, i want it to play mixzing and not the stock player, but it worked.

    i like how i can identify songs through the player. i'm pretty organized and have most of my mp3's metadata tagged before uploading to the phone, but it was nice to see that i could do the few that i missed on the app. overall happy.

    one issue though. it seems eager to quit the program to save on memory. when i pause, it seems to get lost at where it's at in the song, so when i hit play again, it sometimes plays a different part of the song, or a completely different song all together. might be fixed in a future app update. relatively minor issue.
     
  16. yofa

    yofa Member

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    bad news. it actually doesn't work. different error message, but basically same result. cannot play file. i think it's an android media manager bug.

    going with that lead, i tried to unmount and remount my external sd card. no joy. maybe most of you don't see an issue because your media is on the phone's internal memory, so i will try that next. but definitely a bug at play here. for portability purposes, i stash all media files on the removable sd card.

    mixzing's error message is 'error opening audio file content...'
     
  17. peterc10

    peterc10 Well-Known Member

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    Everybody has their media (I assume you mean the MP3 files) on the SD card. They store automatically there. You would not get many songs on the phone's internal memory! I have over 50 albums on my Hero (16GB SD card and plenty of space left) and have no problems playing any of them using MixZing, so I suspect it is not a bug in the software.

    Is this happening with just one media file or all of them? If it is just one or two I would guess those files have got corrupted. What format is your music saved in? Have you tried re-installing the music? How are you transferring your music files onto the Hero?
     
  18. yofa

    yofa Member

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    the files are not getting damaged. the fix is to reboot the phone, so that means the files are fine.

    i actually don't have the hero. i have a samsung galaxy s captivate. but the error message and symptoms are the same as this thread, and there is no thread on the samsung side about this issue. i'm now using the phone's 16-gig internal flash memory to store the media, and it seems ok so far. i'll let you know if it throws up the error message again though.
     
  19. newbish

    newbish New Member

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    I am having the same problem and its not DRM or an issue with the player. If I reboot or unmount/remount the SD (Flash) card then the files play fine. I am thinking it has something to do with the Media Scanner process. On my phone this prolblem not only affects MP3's but custom ringtones and voice mail as well. I have been considering formatting the flash card to see if that fixes the problem.
     
  20. yofa

    yofa Member

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    yup. it just did it again. not the player, not drm, not damaged files. reboot fixes it. the unmount/remount didn't work for me with the external sd card. i'll try it with the internal flash memory.
     
  21. yofa

    yofa Member

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    no option to unmount/remount internal flash memory. my only option now is to wait for a firmware update with crossed fingers, i guess.
     
  22. peterc10

    peterc10 Well-Known Member

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    Guys, this is a Hero Forum. I don't think you are going to get much help here for Samsung phones - suggest you repost in relevant Samsung forum. Despite suggestions By Google to the contrary the way that Android is implemented does depend upon phone make and model. To start off with the Hero has no inbuilt flash memory, only ROM and RAM. Not all Androids are equal
     
  23. hayabusa87

    hayabusa87 New Member

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    well this is exactly what ive been looking for, my phone has been doing this since i updated to 2.2 on my captivate, and hero or not given this is a hero forum a lot of info is given off here so it could be posted in a samsung forum, but since i found it here that makes it better because android is a community of sharing and caring, i have had this problem like i said since i updated to 2.2, not only with music player, but with pandora, youtube, slacker...you get the idea...anything media related. I have had to reset my phone for it to work, which does the trick until the next day i try again on any of those programs, and lo and behold they dont work, so regardless of what phone you have it seems to be a problem running on different companies versions. if anyone has any ideas please keep posting, right now im trying to add them to my ignore list and resetting my phone, ill get to you tomorrow if that helped any
     
  24. hayabusa87

    hayabusa87 New Member

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    So I uninstalled advanced task manager anf that seems to have taken care of the problem for now...out seems as if someone already had that answer, but decided not to elaborate on it...try this out anf see if you have any luck..anything is worth a try when you can't figure it out
     
  25. damien_o

    damien_o New Member

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    Just throwing in my two cents.

    I have an LG optimus 2x. Obviously a buggy phone from the get go. I have the same issue. I've determined it isn't drm or media player related, as I have no drm on any of my files and have tried a couple different players. Sometimes I can listen for hours without it happening. Sometimes it happens halfway through a song. Sometimes it wont work from the get go. Usually a reset fixes it, temporarily. Sometimes it takes two resets. I'm using android 2.2. Might try upgrading to 2.3
     

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