Sorry if this is a little off-topic but I figure since we all have Evos some of you may have some experience dealing with Sprint CS.
So I got two evos on a family plan. Radio Shack charged me one $36 activation fee. I tried unsuccessfully to get that fee removed, I talked to two supervisors, online chat, and the radio shack manager. Told them about my long wait, etc, how I came over from tmob and paid an ETF. They all adamantly refused, despite that others appeared to achieve success on this forum. So I gave up, it was $36, oh well.
Now, on my second bill, issued AFTER my 30 day window expired, they added on a second activation fee for my second line. Me thinks this is a little shady. I only agreed to one activation fee when I signed the contract at RS.
I've tried calling in two two different reps + their supervisors and they claim their "hands are tied" and have no authority to remove it. Spent a couple hours total on the phone arguing with them, unfortunately I no longer have the "threaten to cancel" move up my sleeve since my 30 day window is up. Does anyone have any other suggestions? A little frustrated right now. $76 is a decent chunk of change.
So I got two evos on a family plan. Radio Shack charged me one $36 activation fee. I tried unsuccessfully to get that fee removed, I talked to two supervisors, online chat, and the radio shack manager. Told them about my long wait, etc, how I came over from tmob and paid an ETF. They all adamantly refused, despite that others appeared to achieve success on this forum. So I gave up, it was $36, oh well.
Now, on my second bill, issued AFTER my 30 day window expired, they added on a second activation fee for my second line. Me thinks this is a little shady. I only agreed to one activation fee when I signed the contract at RS.
I've tried calling in two two different reps + their supervisors and they claim their "hands are tied" and have no authority to remove it. Spent a couple hours total on the phone arguing with them, unfortunately I no longer have the "threaten to cancel" move up my sleeve since my 30 day window is up. Does anyone have any other suggestions? A little frustrated right now. $76 is a decent chunk of change.