Sprint auto-dialed 411 scam!?


Last Updated:

  1. zdaxxy

    zdaxxy New Member This Topic's Starter

    Joined:
    Feb 22, 2010
    Messages:
    4
    Likes Received:
    0
    I have the HTC Evo 4G and I was getting charges on a daily basis dialed out to 411. I checked my call log and it showed nothing. I called Sprint CS at 611 who end up telling me "Sorry cant help you" and hung up on me. Called back and was told nothing could be done during the middle of the billing cycle. I was also told they have nothing to do with 411 or the charges (yet they appear on my "Sprint" bill so someone has something to do with it) I was also told the only way I was to get charged for 411 calls was to actually call 411. I talked to a supervisor at 411 and found out that I actually got charged to call 411 to ask to a supervisor!! WTF!!?!? Talked to Sprint 611 again who told me they auto-charge for every time you dial 411 even if you do not connect or talk to anyone or get a number. SO that means they are billing for services non-rendered, again WTF!!?!? I told them to block 411 and they said they can not. I told them I refused to pay for 411 calls I did not make and they told me if I did not pay my bill they would cut my phone off (bitch!) I'd like to put rocks in a glove and smack her ass with it. I do not understand how they can get away with theifing my money like that. I might as well send Sprint a bill for items I never mailed to them and them tell them they have to pay it because I have a bill with their name on it!
    Anyone else having any false charges showing up on their bill randomly?
    Apps making phone calls at will in the background maybe?
     

    Advertisement
  2. MutantCheese

    MutantCheese Well-Known Member

    Joined:
    May 17, 2010
    Messages:
    782
    Likes Received:
    99
    You need to talk to someone higher up (level 4 or 5 maybe) at Sprint. Most CSR's read from the script and can't deviate. I wouldn't pay for something that wasn't used for sure.
     
  3. zdaxxy

    zdaxxy New Member This Topic's Starter

    Joined:
    Feb 22, 2010
    Messages:
    4
    Likes Received:
    0
    Anyone know if there is a way to block outbound calls? Like restrict what numbers can be dialed from your phone?
     
  4. Bundy

    Bundy Well-Known Member

    Joined:
    Mar 31, 2010
    Messages:
    250
    Likes Received:
    44
    Are you using any Yellow Pages type application? Look at some of your apps and see what has permission to place calls.
     
  5. zdaxxy

    zdaxxy New Member This Topic's Starter

    Joined:
    Feb 22, 2010
    Messages:
    4
    Likes Received:
    0
    I have checked and re-checked the few apps I have (compass, lottery, free tetriss) None of them are listed as requesting permission to dial-out, just stuff like access to sd card, and keep display from going to sleep. Makes me very wary about download any apps though too. They still wont tell me anything about the calls yet but I am still pushing the issue with them. I want full documentation from them.
     
  6. Gerbacio_PR

    Gerbacio_PR Well-Known Member

    Joined:
    Mar 18, 2010
    Messages:
    106
    Likes Received:
    2
    this is relevant to my interests ...keep us updated im on my 30 day trial and owuld like to know the outcome. So far my experience has been nothing but positive but i wanna know everything there is to know about Sprint before i take the plunge.
     
  7. dbrookes

    dbrookes Active Member

    Joined:
    Apr 21, 2010
    Messages:
    28
    Likes Received:
    9
    I was with sprint for 10 years and never had any bogus charges.
     
    Gerbacio_PR likes this.

Share This Page

Loading...