Screen is Broken. I have Samsung Kies to transfer files from phone to computer. But, before I can transfer files the phone must be unlocked from the phone. How can I input the PIN to unlock the phone so I can transfer files? The SD card that was in the phone does not have the pictures and videos I want on it. Apparently they are stored on the phone chip. Is there some way to transfer files from the phones "chip" to a computer or some other device? Is there a computer program that I can use to hack the phone so I can get the information?