Sprint Employee Discount Bait and Switch? Service worse than AT&T.


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  1. Crutnacker

    Crutnacker Active Member This Topic's Starter

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    Just got my second bill. Sprint decided to wait until the second bill to gouge me for three activation fees. Then they gave me the employee discount that was supposed to apply to all of my phone charges (confirmed before I broke my AT&T contract) only on the first line.

    I called Sprint Customer service and got told flat out, "sorry about your luck. The discount changed after you got your phone, we're not contractually obligated to give it to you."

    I explained that I switched only because my bill would be a bit cheaper than AT&T, and now I'm committed to Sprint and am not getting what I signed up for.

    As I escalated up the chain, each person got ruder. When I asked the last person if he at least understood my frustration at being misled, he told me that he wasn't in my situation and couldn't say. I asked for his full name or name and last initial. He wouldn't give me either. HE said he had no badge ID either. I asked to speak to his boss and get his boss's name. He refused to give me the name and when I asked why, threatened to terminate my call.

    My local Sprint salesperson, who originally had assured me of my discounts, is now researching this.

    I had been with AT&T for 4 years, and although their phone service was often lousy, their customer service was always polite and sympathetic. Sprint's was "screw you, we got you now."

    Ugh!
     

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  2. IOWA

    IOWA Mr. Logic Pants Moderator

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    Lol.
     
  3. Kelmar

    Kelmar Done by choice VIP Member

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    Man, that sucks.

    FWIW, I've yet to have a BAD experience with Sprint. My AT&T experiences were ALWAYS horrid (ultimately why I will never give them my business ever again).
     
  4. oldsmoboat

    oldsmoboat Well-Known Member

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    I was with Verizon for about 5 years. They never got my bill wrong.
    I've been with Sprint for two months and so far, both bills have been wrong.
     
  5. AndroidSPCS

    AndroidSPCS Well-Known Member

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    You should have done your homework. The discount changes have been discussed by pretty much all cellphone forums since June / July. And the activation fees on the second bill is standard practice, in case you return the phone within the first 30 days.
     
  6. IOWA

    IOWA Mr. Logic Pants Moderator

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    It's amazing how people don't understand the LEGALLY BINDING contract they are signing, and then they go and complain about it.
     
  7. Crutnacker

    Crutnacker Active Member This Topic's Starter

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    You got me. It was my fault for assuming that the rate that I was provided would last me more than two days, given the fact that I've never had my rate changed in mid contract by ANY cell phone company I've been with.

    I accept that I screwed up by assuming this. To my credit, I was told that the discount would apply to all four lines and the information Sprint provided to me at the time I signed up said the same thing. I verified this before switching. It WAS my reason for switching.

    But here's the thing.... why would any company that desires to keep its customers pull something like this in mid-contract? Why should we have to accept it?

    The salesperson who I worked with is a friend and she's working to straighten this out for me. If she can't then I'll consider my options. I like my phone and the service itself has been better than AT&T. I just don't appreciate the bait and switch.
     
  8. Woosh

    Woosh Well-Known Member

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    It amazes me how someone can promise one price to sell you something on a contract and then just raise it without any recourse for the person who signs contract.
     
  9. RiverOfIce

    RiverOfIce Banned

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    Check with the terms of your credit through your employer. Make sure they say all 4 lines are covered. I get the employer discount but it is up to 10 lines. You can also log into the sprint account and manage your bill from there, including discounts. Try appling it again. It does take a few months to show up on your bill. Comparing customer service between att and sprint, for me, was night and day. Att would nickel and dime you to death and would over charge you on every bill. I never got a bill from att that I did not have to fight to get something removed. Internet access fee for an unlimited account, lol.
     
    IOWA likes this.

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