Do we really have nothing in our lives so pressing as an update to one of dozens of phones Sprint carries? Everyone's bills are paid, lots of money in the bank, plenty of liquid cash and no debt? Really? Look, I want this 2.1 update as badly as anyone else, but come on...Sprint employees are knowledgeable about Sprint services and that's about it. Stop throwing expectations on them that really don't apply. They're doing their jobs selling sprint with the basic surface knowledge of dozens of phones. The moment isn't even their main phone. So just take some time and hug your kids, call your parents, sniff flowers, whatever. There are more important things to get huffy about than a 2.1 update. As you younger folk say, "Chillax, man."