Sprint hero htc sync

Discussion in 'Android Devices' started by jimnilson, Mar 5, 2010.

  1. jimnilson

    jimnilson New Member
    5

    Feb 2, 2010
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    Technology Officer
    Hawaii
    Just recently my Hero won't sync (it did before with Win 7) my PC now recognizes the Hero but then gets Errors: 2 General, Error due to: Connection to mobile phone timed out.
    Any one know why this recently is happening? Is there a way to reinstall htc sync on both devices?
    Thanks, Jim
     

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  2. jeremylobaugh

    jeremylobaugh Well-Known Member
    58

    Mar 4, 2010
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    Ericsson contractor for Sprint - Switch Technician
    Erie, PA, USA
    I would check your device manager to make sure you don't have any driver issues. Make sure USB debugging is turned off. HTC Sync can most certainly be uninstalled/reinstalled on your PC, on the Hero...not so much.
     
  3. golpher

    golpher Active Member
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    Jan 29, 2010
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    Plug in USB
    Drag down task bar
    Click "USB connected"
    Click "Mount"
     
  4. jeremylobaugh

    jeremylobaugh Well-Known Member
    58

    Mar 4, 2010
    109
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    Ericsson contractor for Sprint - Switch Technician
    Erie, PA, USA
    You don't mount it to use HTC Sync, all that does is mount the SD card so it appears to be a flash drive to your PC
     
  5. golpher

    golpher Active Member
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    Jan 29, 2010
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    ^^:goodpost:
    DOH thats right,, i was too eager to solve his problem before fully understanding it :p
     
  6. tHERO

    tHERO Member
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    Mar 5, 2010
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    check the drivers, theres a popular problem of those not installing properly, and the "update" tool will not do it for you.
     
  7. jimnilson

    jimnilson New Member
    5

    Feb 2, 2010
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    Technology Officer
    Hawaii
    I have upgraded HTC Sync and installed the drivers recommended for Win7. My phone is recognized and sync is initiated when it fails. Could there be anything with Outlook that is causing the problem?
     
  8. tHERO

    tHERO Member
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    Mar 5, 2010
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    Did you go to My computer (right click) and point the device drivers to the folder manually? that is really the key. If the phone connects to the PC and the HTC software runs, but the two arent finding each other - that is a good indication that the drivers aren't fully installed/updated.
     
  9. bilkay

    bilkay Member
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    Feb 21, 2010
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    I just had the same thing happen to me today. How annoying. I'll chime in again if I get it fixed.
     
  10. bilkay

    bilkay Member
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    Feb 21, 2010
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    Oh, one more thing. It's absolutely ridiculous that the HTC Sync program breaks like this. Synchronizing your work calendar (in my case Outlook) to your phone is one of the most important functions of the device. It's critical for me, and I don't want it to break. Or have to fix it myself. I'm not lazy, just annoyed. Sheesh.

    Rant over.
     
  11. tHERO

    tHERO Member
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    Mar 5, 2010
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    To bilkay, I agree, (re Outlook calendar) I thought i had that fixed as well but I don't - its not being lazy, its called being efficient. thats what these phones are supposed to help us do. Please advise if you find a fix.
     
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