Two days ago I made a post about how sprint is good & sending me a replacement I was all happy & everything but the story takes a twist. July 20th: I called early in the morning the rep took my info, gave me a reference # & told me the replacement will be at my house in 1 day or at the latest 2-3 days. July 21st: I wait all day nobody comes & no email. I call the customer service they say it should be on its way & just to wait they can't provide any more info. Today: I call in the morning & they say for some reason ticket got closed & replacement phone was never sent. So the rep asked me all the questions again & took my info told me the phone will be here in 1 day or on Monday. I decide to check back recent in the evening if they have sent out the shipment. The rep again said she did not see any phone being sent out...I finally asked for the Manager. She came on the phone & said all it says is for you to take it to service center & let them repair it & handle your account.....lol im like WTF they made me run around for no reason from past 2-3 days... I have spent 4-5 hours on the phone with them & I just hear different stories. The Reps don't tell you the truth because they just want you to give them a good rating on there survey while they just lie lie lie lie This rant is nothing against the EVO...i love it...but sprint is showing its true colors.