Sprint lies to me again


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  1. bwillie007

    bwillie007 Well-Known Member This Topic's Starter

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    Back in April, I called Sprint and expressed the discontent w/ my current plan only because I could not upgrade to another phone. The rep I spoke to was helpful and indicated they would be coming out w/ the EVO sometime this summer, but didn't know exactly when or how much the plan would be.

    He advised that I could apply a $10-$20 credit per month for 24 months if I wanted to extend my contract when that phone came out they could get my plan down to the 50's or so as I also have a corporate discount. (My contract ends end of June) I couldn't believe my ears, and I thought that was a great deal and even went over it w/ him like four different times. I had him send me an email so I knew who I was talking to, and could refer to the name of who promised me this credit. He also put me on a mailing list so that when the EVO was available they would email me.

    I hadn't heard from anybody and sent a reply to the email on 5/26/10 to shawn.e.mulligan@sprint.com. A few days go by, I don't hear anything. So I decide to call in and ask what I needed to do to get the new phone and my credit and the rep said it wasn't out and I would have to wait.

    I called in today, spoke to account services to ask if I needed to order the phone from Sprint or go into a company store to ensure I get that credit. They informed me that the promotion ran out 5/31 and there was NO WAY they could give it to me.

    What a bunch of crap. They made a promise to me, and did not honor it. I've even proactively tried to find out how to apply my discount. Now I'm three days late. Big deal. I think I'm going to allow my contract to expire, go to AT&T and utilize their new pricing of $60 a month on the low end of the spectrum of data use. I like the EVO, but I really do not want to give them anymore money when they break promises. And they really weren't very genuine in their responses. One of the first times in a while I've had bad customer service at Sprint.
     

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  2. HeyEng

    HeyEng Well-Known Member

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    1. Get current on your bill.

    2. Call back and talk to a retention specialist. Since you are SO close to contract termination, you should be able to get something done. Get out of the Tier I CSR tree and DO NOT RELENT. BUT....you get more flies with honey than with vinegar.

    3. Purchase me a case of beer.
     
  3. GoldenStatePanda

    GoldenStatePanda Well-Known Member

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    att customer service is no better. you're just trading one set of problems for another. i havent even switched to sprint yet and they're already lying to me about what discounts i do or dont have.
     
  4. bwillie007

    bwillie007 Well-Known Member This Topic's Starter

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    Maybe I should just cancel right now, pay the EFT ($100) on my SERO account. Under the employee everything referral plan i think it's $59.99 + $10 EVO fee so I'd be saving $240 over the course of ten years, and might get some sort of other discount for being a "new" customer?

    I just get poed when people lie to me, make promises, and don't make good. Especially when they don't answer and email to me, and tell me to wait for the phone when I'm trying to take advantage of my credit before the said 5/31 deadline I didn't know about anyway.
     
    RiverOfIce likes this.
  5. bwillie007

    bwillie007 Well-Known Member This Topic's Starter

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    I thought account services is the same thing as a retention specialist? If I call and ask for a retention specialist off the bat, they may think I'm trying to con them or something. Most people don't know about these types of forums and stuff.
     
  6. DualSportDad

    DualSportDad Well-Known Member

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    have you tried going into a sprint store and dealing with them? i have had very good results and they have been nothing but nice to me. i am only 3 months into my contract and will be picking my evo up tomorrow morning.
     
  7. RiverOfIce

    RiverOfIce Banned

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    That is going to be your best bet. Just cancel right now, tell them you where lied to and ask them to void the eft, and move on.
     
  8. Mateo

    Mateo Well-Known Member

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    Yeah I gotta agree with river on this one. Just tell them you want to cancel and if they really want to make good on their promises then they will do it then before they let you go. You don't need to ask for anyone or department just ask to cancel your service and they'll send you to the right place.
     

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