Ok. I am really mad now. I have not gotten my picture mail since The 1st of the month. I have gotten like 4 total that have slipped through. I have called Sprint like 8 times and was told it was a known problem with the HTC Hero. I asked if it possibly had anything to do with the 2.1 upgrade. I was told absolutely not! On the 7th, one operator told me that the upgrade was coming out on the 9th. On the 9th, no upgrade. So I called and was told that it was coming, but unsure when, but still unrelated. Called again this Monday, still a known unrelated issue. I was offered a service credit if $35.00. Called today and spoke with Operator Pamela. She told me that it is a known problem and would be fixed with the 2.1 update. She said it was suppose to come out on the 9th but got pushed to the end of the month. Keep checking sprint.com/download. Man this is getting me mad.