Sprint replies to the screen separation issue.Support


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  1. tx_brandon

    tx_brandon Well-Known Member This Topic's Starter

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  2. htcevolee

    htcevolee Well-Known Member

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    Update: Here’s a comment from Sprint.
    “We have seen this reported online. We understand from HTC that it has not replicated the issue internally and is working to acquire a device with this reported issue. Until HTC investigates further, we can’t make a definitive statement on the root cause.”

    LOL im sure HTC can find a device on this issue from this forum =) Or maybe everyone with the issue should really start sending them back to HTC.
     
  3. rahuldang

    rahuldang Well-Known Member

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    so basically all the people who pre-ordered or got their phones before they sold out (aka the 'early batch') are the ones who are screwed?
     
  4. htcevolee

    htcevolee Well-Known Member

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    I wouldnt say screwed because everyone has 30 days from the day they bought it to return for a full refund or 1 year to replace with the hardware warranty IF "i think" HTC recognizes it as a hardware issue.
     
  5. taiguy

    taiguy Well-Known Member

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    hmm... like most people I didn't have any separation issues until a week or so of using it. now i've got light bleeding out from the first 3 buttons, worst on the left side under the home key.

    hopefully this is dealt with and fixed so I can go get mine replaced with a unit that stays together. seriously. dust under a screen has to be the bane of my existence. I became quite adept at taking the motorola razr apart and cleaning the screen on a weekly basis because of how much dust it gathered.
     
  6. pingpongboss

    pingpongboss Well-Known Member

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    Hmm I have a Google IO Evo which is unaffected.
     
  7. gear.h34d.2012

    gear.h34d.2012 Well-Known Member

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    they had better recognize it as a hardware issue
     
  8. Hrshycro

    Hrshycro Well-Known Member

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    Shit, they can't find any with this problem? Wow, well it seems like a pretty good 1 in 3 have it now, and the other 2 - 3 will have it sooner or later, so they shouldn't have to look far.
     
  9. noobcake

    noobcake Member

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    They have different hardware versions of Evo. I wouldn't be surprised if the batch that ships out this week is v4.

    I doubt that there is only one factory somewhere in China churning out Evo's. Perhaps this screen separation issue (closely related to/causes light leakage) can be confined to one manufacturing plant somewhere skimping on the glue.
     
  10. Hrshycro

    Hrshycro Well-Known Member

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    Well hopefully they have a version out within the next 3 weeks so I can actually get one without flaws and before my 30 days are up. Haha.
     
  11. mbell75

    mbell75 Banned

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    You DO realize the number of people with this problem is VERY small right? Some people act like a ton of Evo's are having this happen when in actuality, its probably like 5% of them :rolleyes:
     
  12. Covert_Death

    Covert_Death Well-Known Member

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    yea i'm waiting till the end of my 30 days ( day 27 to be exact) to change mine out so i can get a non "early adopter" phone that will work and still have another 3 days to wear the crap out of it and trade in AGAIN if need be, then i go to black tie to get it fixed

    and i'd say it's more then %5 but i do agree it is a smaller number than most thing... nobody that enjoys the product goes to forums to anti-complain... while everyone with the issue will
     
  13. LAKERS24

    LAKERS24 Member

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    I have this issue with my phone.
     
  14. MackNY

    MackNY Active Member

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    If it's considered a manufacturer defect most stores give the consumer 90 days for a replacement or possible refund in addition to the standard 30 day any reason, no questions asked policy. I know Radio Shack is one of them. Even with that HTC gives a one year warranty, not to mention optional Sprint insurance, so those of us with the issue will have plenty of options as long as they address the problem.
     
  15. Hrshycro

    Hrshycro Well-Known Member

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    I agree, most people with the phone probably don't have the problem, or haven't noticed it yet...

    Out of 3 phones, all of ours have done it; I'll check the other 3 that are my friend's tomorrow.
     
  16. Selfdestruct

    Selfdestruct Well-Known Member

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    yup i got TEP and BB Black Tie

    And ive already switched my first one out for a new one (very minor light leaks now as opposed to very bad light leak and very squishy bottom screen on first)


    As long as they address the adhesive issue so when this one gets worse

    I just wanna go and replace it and not have to worry about it happening again and again and again

    (as i plan to get rid of the black tie protection in 1 or 2 months)
     
  17. sean76

    sean76 Well-Known Member

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    It's more then 5%...and I will do 2 exchanges at the most to try and get a good built one. If best buy calls me later, I'm exchanging it, and if that one begins to fault, I'll wait until my 30 days are almost up and try one more time. If it still exists, I'll return for a full refund, cancel Sprint and wait for the Shadow!
     
  18. mbell75

    mbell75 Banned

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    Of peoples screens falling off? Doubtful. Mine has light leakage, big deal, so do most others. Doesnt mean your screen is going to fall off though or even start to separate much.
     
  19. tmaxey1

    tmaxey1 Well-Known Member

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    I know a guy who works at the biggest and busiest best buy near me. He is a complete phone geek. I was asking him about this problem yesterday to see how many people have complained or returned the phone because of buils quality issues. He actually has an evo also and told me flat out that not a single return for these issues from the 3 closest store that he has access to. Now i am not saying anyone is lying for having this issue. And i understand why it would be a concern if mine had this. I would be pretty upset over it. A little light may not bother me much. But if i saw actual screen lifting then that completely different. There may be something geographically associated with a bad batch also. I live in the Mid Atlantic region. So maybe shipments to a different part of the country may be affected differently.

    I wish the best to all that had their experience ruined by this. It's a shame that something like this has tarnished the image and enjoyment of the best phone on the market.

    I dont think people who have bad one can really say everyone will. Because if the manufacturing process is what caused this instead of a design flaw then we cant know. If its the amount of glue placed in the bottom of the screen then the possibility does exist for some variations in the production.

    I actual have 1 stuck pixel in my display. But other then that i dont have any other problems. I am now afraid to return it and get another one because of the problems other have. My battery is good. My speaker is good. I may just live with that pixel. Its so small and i have to look for it to notice anyway.
     
  20. Curt941

    Curt941 Well-Known Member

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    Has anyone experienced problems with the touch screen not being responsive when the phone isn't grounded (aka, being held/touched with your second hand?)
     
  21. BetterMost

    BetterMost Banned

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    LOL, The same old Corp. BS response they all sling when they find something wrong with there products kinda reminds me of Toyota.. sheesh!
     
  22. Kennymac29

    Kennymac29 Member

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    I noticed this happening on my phone but didn't know it was a defect until I read it on this forum.
     
  23. ccrun1800

    ccrun1800 Active Member

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    Is light leakage really a defect? Now if its pouring out like a flash light sure that is a problem but a little light coming out doesn't seem like cause for alarm. Also just because light can leave does not mean that dust can get in. A dust particle is far far far larger than a tiny pin prick of light.
     
  24. pwnst*r

    pwnst*r Well-Known Member

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    Lol, talk about guess work. 1 in 3?
     
  25. tmaxey1

    tmaxey1 Well-Known Member

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    If the lcd and touch screen are sealed off does this mean light may be able to leak out but dust cannot get in?
    I think the sprint reply was something to the tune of the lcd panel being sealed off.

    I dont know. Just asking.

    But cant the brightness the lcd produces shine light through without their being an actual opening for dust? Like when you hold a flashlight up to you hand and you can see light leaking through on the other side of your hand. But nothing can truly pass through your hand...

    If dust could get through should we have a lot of people posting dust under the screen pics in the bottom of their screens?

    Again. I am not asking question i already know the answer to just to argue with someone on a message board. i am really curious if anyone knows if the lcd is sealed off so even if light leaked through then dust couldnt get in.
     

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