Sprint reps are dumb....


Last Updated:

  1. Eaglesfan9106

    Eaglesfan9106 Well-Known Member This Topic's Starter

    Joined:
    Dec 11, 2009
    Messages:
    334
    Likes Received:
    14
    so I went into Sprint today to complain about some of my problems such as sense will force close randomly, the menu and search button will click when the phone gets warm and I'm telling this guy this and he's looking at me like I have 4 freakin heads he had no idea what I was talking about asking ME what he should write down in the computer I mean Comon I knew right then and there they were going to do nothing for my problems but yea that's my story lol just wanted to share it, it just amazes me how clueless they are aren't they supposed to know what I'm talking about?
     

    Advertisement
  2. Kelmar

    Kelmar Done by choice VIP Member

    Joined:
    Nov 28, 2009
    Messages:
    11,815
    Likes Received:
    4,750
    So the sales guy had no clue... what else is new!
     
  3. jonathan76888

    jonathan76888 Well-Known Member

    Joined:
    Mar 12, 2010
    Messages:
    194
    Likes Received:
    22
    you an eagle fan??? did you went to the sprint store near market and 17th??? a wanna go to the sprint store and show them my device with 2.1. lolz, :p
     
  4. Eaglesfan9106

    Eaglesfan9106 Well-Known Member This Topic's Starter

    Joined:
    Dec 11, 2009
    Messages:
    334
    Likes Received:
    14
    I went to the oxford valley mall
     
  5. jersey221

    jersey221 Well-Known Member

    Joined:
    Dec 18, 2009
    Messages:
    387
    Likes Received:
    16
    sprint didnt make the phone that would be htc's fault i have not had one problem with my phone.
     
  6. aclearman037

    aclearman037 Active Member

    Joined:
    Jan 21, 2010
    Messages:
    41
    Likes Received:
    1
    In my experience, the customer is usually wrong, so ya... :) Maybe it wasn't explained correctly, maybe they were new, maybe they simply haven't experienced the problem before...
     
  7. barnacles

    barnacles Well-Known Member

    Joined:
    Feb 27, 2010
    Messages:
    406
    Likes Received:
    32
    I take it your a rep?
     
  8. Kelmar

    Kelmar Done by choice VIP Member

    Joined:
    Nov 28, 2009
    Messages:
    11,815
    Likes Received:
    4,750
    I can agree with this!

    But there are those who know nothing about their line of work shouldn't dismiss things w/o checking up on it.
     
  9. Pandam00nium

    Pandam00nium Member

    Joined:
    Jan 30, 2010
    Messages:
    10
    Likes Received:
    0
    He's probably a random CSR who's dealt with moronic customers like I have in other industries/businesses. People will bitch and whine over the littlest things. Even when they don't know how to properly use something, and don't seem to understand that most gadgets include a little book called an instruction manual.

    The customer is always right motto a big load of crap once you've actually taken a position in assisting them.
     
  10. SprintTerp

    SprintTerp Well-Known Member

    Joined:
    Mar 27, 2010
    Messages:
    52
    Likes Received:
    17
    And judging by your impeccable punctuation you're probably top of your class at Harvard...:rolleyes:
     
  11. NYCHitman1

    NYCHitman1 Gun for Hire Developer

    Joined:
    Oct 16, 2009
    Messages:
    6,537
    Likes Received:
    1,738
    You made me lol
     
  12. flailer

    flailer Well-Known Member

    Joined:
    Apr 4, 2010
    Messages:
    65
    Likes Received:
    4
    Agreed ...

    Sprint's Marketing team does a sh!tty job with sales proofs, training, and documentation for their Sales team. I would bet that they dont have the marketing budget that other providers have.

    This is one of the major reasons they: Are losing market share; Clueless in front of customers that ask even the most basic question(s); Store-fronts that are poorly set-up, and are trashy looking by comparison; and they lost me as a customer... only to be dragged back by their low price ... which must give them a rather low margin / rate of return.

    And no, i'm not an insider, at all. As marketing person, i cant help but evaluate other companies practices.

    They need a *real marketing* plan / structure (not a high visibliblity make-over)
     
  13. jbx2

    jbx2 Member

    Joined:
    Feb 26, 2010
    Messages:
    5
    Likes Received:
    0
    Our local Sprint store rep in Reading PA blatantly mis-represented everything about our contract and start up. We are four billing cycles into our contract and finally have received a somewhat accurate bill but nothing like what was originally represented. It's actually quite a bit more. The guy was and remains a shyster of the first degree. So it goes.
     
  14. apollomaker

    apollomaker Well-Known Member

    Joined:
    Oct 28, 2009
    Messages:
    168
    Likes Received:
    8
    Yes. Many of today's companies are run by bottom-liners, who could care less about TRAINING AND MARKETING requirements. This, in comparison to companies involved with some form of technical product, decades back, where marketing and TRAINING of their employees was an obsesssion and was rigorous. And we did well, because we knew our market, we knew our products, and we knew where to go to get answers we did not have.

    It was a win-win situation for company and customer.

    Hard to find management mentality like that nowadays. So I would say cut the little guy at the computer terminal in the store some slack -- the fault lies with their management and most likely a lack of training. ;)
     
  15. awesomecomb

    awesomecomb Well-Known Member

    Joined:
    Nov 18, 2009
    Messages:
    105
    Likes Received:
    5
    Call tech support, sales people spew BS.
     
  16. Distroid

    Distroid Member

    Joined:
    Apr 13, 2010
    Messages:
    20
    Likes Received:
    2
    Hey! I resemble that remark.... I'm a sales rep for a different cell company, and holding a storefront employee responsible for tech probs is like complaining to your bank teller about your taxes... It's not her job.
    So yes, calling tech support would be the beest place to go for issues like that, and it really seems like those would be device issues (Meaning HTC) not carrier issues (Meaning Sprint)

    So, please, take it easy on us sales guys, we're just trying to pay our bills too...
     

Share This Page

Loading...