Sprint says my warranty is void by installing third party software


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  1. gh0atd

    gh0atd Well-Known Member This Topic's Starter

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    I am sorta shocked, only for the fact that he freakd out that I had installed a new custom boot screen and told him that rooting doesn't neccessarily remove anything sprint puts on the phone. I guess more shocked that he knew what it was.

    Regardless, if I own the phone, I am going to do what ever hat I want to it even if it voids the warranty because that shouldn't be an issue.
     

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  2. thetal1

    thetal1 Active Member

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    Power to the people
     
  3. JynxRD

    JynxRD Member

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    Most people are probably already aware of this considering that most rooting guides, even the one at the top of this page says:

    2.If I root my phone does it void the warranty?
    a.Yes.

    However is done properly and unrooted should you need to return your phone or have work done then Sprint will never know. However its probably noted on your account now that you have voided your warranty.
     
  4. Covert_Death

    Covert_Death Well-Known Member

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    yes you own the phone, but they own the right to NOT protect/replace/repair it if you do somehting they tell you not to, they are not taking the phone away from you... it is just now 100% yours, including responibility now, they are no longer responsible because of your rooting
     
  5. mysticmead

    mysticmead Well-Known Member

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    ummm... of course rooting voids the warranty.. you have changed the phone from how it was delivered to you.. Sprint of course is no longer required or expected to support you or the phone... thought that was a well known fact since the subject has come up a million times..

    of course, if you HAD to have Sprint service it.. just RUU it before taking it to them..
     
  6. pwabbit

    pwabbit Well-Known Member

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    From the user guide: "(a) Product subjected to abnormal use or conditions, accident, mishandling, neglect, unauthorized alteration, misuse, improper installation or repair or improper storage; "

    So anything you do to the phone could void the warrantee. Screen protector, phone skin, even PDAnet being on your phone. Since Sprint doesn't authorize tethering, they wouldn't authorize loading PDAnet. I am sure if they want to, they could get out of any warrantee claim. I say use your phone as you please and change it back if you need it repaired.
     
  7. acp

    acp Well-Known Member

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    screen protectors do not void your warranty
     
  8. gh0atd

    gh0atd Well-Known Member This Topic's Starter

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    It isn't the fact that them telling me that my warranty is voided surprised me (because they are still replacing my phone), it is the fact that the tech actually knew what it was.

    Most techs that I talk to are incredibly stupid.
     
  9. thetal1

    thetal1 Active Member

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    I agree some techs are lacking common sense especially some at best buy
     
  10. Maipuwebo

    Maipuwebo Member

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    When my first Hero stopped receiving phone calls, I took it in and the tech claimed I voided my warranty by downloading an app from the marketplace. I informed his supervisor I downloaded the app upon the request of the manager in a nearby store and they replaced my defective phone. I wouldn't call it a big feat for a tech to know you changed the lock screen from the standard and neither is downloading an application from the internet and running it on your phone. Changing the look and feel of the phone is a pretty hard thing to miss.
     
  11. pwabbit

    pwabbit Well-Known Member

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    Being of the legaleze mind, I couldn't find where Sprint specifically authorized the application of screen protection. Maybe I missed it somewhere though. If I were an unreasonable CS, I could claim that the unapproved screen coating has chemically altered the capacitive screen causing a malfunction. Not beyond the reason of some of the CS Techs.
     
  12. oldjackbob

    oldjackbob Well-Known Member

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    I purchased my screen protector from the Sprint store at the same time I bought my phone. The package had the Sprint name and logo on the front, and contained five protector sheets, for eight dollars. The Sprint salesman recommended that particular item for my phone. I'd have a field day with any CS rep who tries to give me a problem over my screen protector.
     
  13. pwabbit

    pwabbit Well-Known Member

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    I totally agree that Sprint has given implied consent by selling the product to you. But those that buy the "non-Sprint" screen protectors don't have such implied consent. I really doubt that Sprint would void the warrantee on anything that is reversible. But why do they pick and chose which reversible add-ons void the warrantee. The user guide is very loose on what actually does void the warrantee. Pretty much anything they don't expressly authorize is prohibited. I say, do what ever you want to your phone if it is reversible.
     
  14. momoceio

    momoceio Well-Known Member

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    I could be wrong, but doesn't sprint still technically own part of your phone until your contract is completed? I know when I had ATT, I was reading the contract and it mentioned they could make you repay the subsidized amount of the phone cost if you don't fulfill your contract...on top of the ETF.
     
  15. Covert_Death

    Covert_Death Well-Known Member

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    yes it's like a morgage, you are buying the phone throughout the contract, that is why contract plans are more expensive than obligation free plans, you pay full up front... the "subsidized" price they chop off, is technically just put into your bill over the course of your contract, and you actually end up paying more for the phone this way.

    but yes, while you are in contract the phone may be "yours" but their obligation to repair/replace phones goes away the second you do something they don't want you too..... people should reallly read the contracts they sign these things are very obvious once read
     
  16. derspiess

    derspiess Well-Known Member

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    Semi-related, back in my Treo 650 days, I was chatting with a Sprint employee who acted horrified when I told him I installed a 3rd party app on my phone (TCPMP-- something I wish Android had!). He was convinced that all 3rd party apps would "mess up" the phone :D
     
  17. Covert_Death

    Covert_Death Well-Known Member

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    lol i actually got out of that on my instinct by setting it up as a developer phone, claiming i was working on the apps, and registering my ESN in their dev site. i also managed to grab the MSL number and completely unlock it to install things like gmaps, a repair tech guy said i wasn't allowed to do that, and i just told him its in developement and im helping test it. he checked the ESN and appologized, not sure if you can register an android ESN for sprint app developement though but it is worth checking into
     
  18. Toyzruskid1976

    Toyzruskid1976 Well-Known Member

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    Sorry.. I have to laugh... you told them you rooted it?

    Reminds me of when I was in College Chemistry... picture it... Sicily... (just kidding) back in the day when everyone had the TI Calcuators that you could program with just about anything (including the periodic table of charts, or even the entire text of the chapter if you wanted to)
    One of the girls in the class, in the middle of a test, walked up to the teacher, calculator in hand, and questioned something on the test... meanwhile she was showing him her calculator and how what she had stored in there didn't match what he was asking on the test. The professor immediately dropped his jaw. I immediately wiped the memory on my calculator. The professor had us all put our calculators down and one by one checked the size of the calculators memory.

    We went from a class of 35 to a class of 12. Good times...
     
  19. Covert_Death

    Covert_Death Well-Known Member

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    hahaa lmao, that is a pretty good story i must admint, i wish so badly i coud use my calculator in my calculus class... it's just not right!
     
  20. Toyzruskid1976

    Toyzruskid1976 Well-Known Member

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    Yeah... the good thing was... the changed the testing format so that it was all multiple choice and no longer required calculators.

    I felt bad for the physics folks... it was found out that they were transmitting answers from one calculator to the other via the IR port on the calcs. They installed dividers in the lab room
     

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