DO NOT USE SPRINT!!!
1) I was forced to download a system update over my data plan. The 500 megabytes of this update came out of my data plan.
2) There is no option to turn off automatic system updates or switch to wifi only.
3) There was no prompt to choose to not allow this.
4) If this was toward the end of my billing cycle I would have been charged overages.
Below are copies of my communications with Sprint.
ME:
"
I lost over 500 megs of my data plan to this stupid update. I had background data restricted and it still downloaded this sorry 502.9 megabyte update over my data plan. Apparently there is no way to restrict this from happening. And it slowed down my already stupidly slow data stream.
What would have happened had I been close to my limit? Would I have been charged extra had I gone over my limit even though this download was done against my will?
I want my data back! AND I WANT THIS SORRY AUTO DOWNLOAD TURNED OFF! This is on an lg g5."
SPRINT:
"
If the device was not connected to a WiFi network during the time it was downloading this update, this counted against the plans data.
To answer your question regarding the overages charges, please allow us the opportunity to review your plan.
Please send me a private message with your name, Sprint telephone number, security PIN or the answer to the security question by clicking here.
Ina.
Sprint Social Care."
SPRINT:
"
Thank you for replying to my message. To answer your question regarding being close to the data allowance and charges, upon reviewing the account I see that you are on the ''T-Mo Simple Choice 10GB 50%Off'' this plan includes 10GBs of high-speed data and unlimited 2G speeds (with the option to buy up high-speed data $15/GB ) Therefore you wouldn't have been charge any overages.
When a device has a software update available, they display a prompt, if you do not wish for your device to download the update while using your plans data, you can press ''Later'' or ''Remind me later' and then download the update while on Wi-Fi.
Unfortunately we cannot give back the MBs used during the download. We apologize for any inconvenience caused.
If you have any additional questions or concerns, please don't hesitate to reach out to us."
ME:
"
Finally found my PM, which apparently are only viewable after clicking Ina's link because there is no PM button on this forum for some stupid reason.
This is Ina's response
"Thank you for replying to my message. To answer your question regarding being close to the data allowance and charges, upon reviewing the account I see that you are on the ''T-Mo Simple Choice 10GB 50%Off'' this plan includes 10GBs of high-speed data and unlimited 2G speeds (with the option to buy up high-speed data $15/GB ) Therefore you wouldn't have been charge any overages.
When a device has a software update available, they display a prompt, if you do not wish for your device to download the update while using your plans data, you can press ''Later'' or ''Remind me later' and then download the update while on Wi-Fi.
Unfortunately we cannot give back the MBs used during the download. We apologize for any inconvenience caused."
For one I was never given a prompt nor any choice. Therefore this was theft.
For two, I asked what WOULD happen IF I habd gone over had this been toward the end of the month. And now I have my answer. As you can not refund the 500 megabyte you stole you would simply charge me overages. And that is not acceptable. I will proceed to spam the net until you return my 500 megabytes you stole. And will not be a customer to your sorry garbage company after this phone is paid off. Furthermore I will be switching to a prepaid plan to prevent overages due to your company'a theiving."
1) I was forced to download a system update over my data plan. The 500 megabytes of this update came out of my data plan.
2) There is no option to turn off automatic system updates or switch to wifi only.
3) There was no prompt to choose to not allow this.
4) If this was toward the end of my billing cycle I would have been charged overages.
Below are copies of my communications with Sprint.
ME:
"
I lost over 500 megs of my data plan to this stupid update. I had background data restricted and it still downloaded this sorry 502.9 megabyte update over my data plan. Apparently there is no way to restrict this from happening. And it slowed down my already stupidly slow data stream.
What would have happened had I been close to my limit? Would I have been charged extra had I gone over my limit even though this download was done against my will?
I want my data back! AND I WANT THIS SORRY AUTO DOWNLOAD TURNED OFF! This is on an lg g5."
SPRINT:
"
If the device was not connected to a WiFi network during the time it was downloading this update, this counted against the plans data.
To answer your question regarding the overages charges, please allow us the opportunity to review your plan.
Please send me a private message with your name, Sprint telephone number, security PIN or the answer to the security question by clicking here.
Ina.
Sprint Social Care."
SPRINT:
"
Thank you for replying to my message. To answer your question regarding being close to the data allowance and charges, upon reviewing the account I see that you are on the ''T-Mo Simple Choice 10GB 50%Off'' this plan includes 10GBs of high-speed data and unlimited 2G speeds (with the option to buy up high-speed data $15/GB ) Therefore you wouldn't have been charge any overages.
When a device has a software update available, they display a prompt, if you do not wish for your device to download the update while using your plans data, you can press ''Later'' or ''Remind me later' and then download the update while on Wi-Fi.
Unfortunately we cannot give back the MBs used during the download. We apologize for any inconvenience caused.
If you have any additional questions or concerns, please don't hesitate to reach out to us."
ME:
"
Finally found my PM, which apparently are only viewable after clicking Ina's link because there is no PM button on this forum for some stupid reason.
This is Ina's response
"Thank you for replying to my message. To answer your question regarding being close to the data allowance and charges, upon reviewing the account I see that you are on the ''T-Mo Simple Choice 10GB 50%Off'' this plan includes 10GBs of high-speed data and unlimited 2G speeds (with the option to buy up high-speed data $15/GB ) Therefore you wouldn't have been charge any overages.
When a device has a software update available, they display a prompt, if you do not wish for your device to download the update while using your plans data, you can press ''Later'' or ''Remind me later' and then download the update while on Wi-Fi.
Unfortunately we cannot give back the MBs used during the download. We apologize for any inconvenience caused."
For one I was never given a prompt nor any choice. Therefore this was theft.
For two, I asked what WOULD happen IF I habd gone over had this been toward the end of the month. And now I have my answer. As you can not refund the 500 megabyte you stole you would simply charge me overages. And that is not acceptable. I will proceed to spam the net until you return my 500 megabytes you stole. And will not be a customer to your sorry garbage company after this phone is paid off. Furthermore I will be switching to a prepaid plan to prevent overages due to your company'a theiving."