After spending several hours at a Best Buy trying to get my preorder they sent me away. Called three Sprint stores in the area and all three said their system was down nationwide and they didn't know when it was going to be up again. Stopped in another Sprint store and the manager there told me the same thing. This is inexcusable in my opinion. They knew how many people were going to be clamoring for this thing and to not be prepared like this is just unacceptable.