Sprint Tech Support Claiming "The ability to order replacements was taken away."

[asaberan]

They claim it was "because reps were replacing phones for no reason without doing troubleshooting so two or three weeks ago they took the ability to order replacement phones away." They are trying to force me to go to a Sprint repair shop, which is about 40 miles away for me. About a month ago I got a replacement Evo, so this is very frustrating. I'm not about to drive 80 miles roundtrip and spend half a day to attempt to get this fixed.

This is very frustrating. He claimed that his supervisor couldn't order it either and they couldn't do anything, so they told me to call "multiple replacements at 866-473-5922". On the line with them now, but he answered the call by essentially saying "Tech support" so I have a feeling I got back to the same department and now he's "researching some more information so we don't do the same thing over again." Always fun when you know more about the device than they do and they're supposed to be helping you.

 

[asaberan]

Well, it must've been a different department because he came back on the line and said he was going to order a replacement. He said it will be here in 2 to 3 business days, so hopefully it isn't a refurb that is in worse shape than my existing phone (like happened last time). He says it will be a refurb though.

Oh well, gotta remember that phone number.

 

[silencer271]

it was taken away.. only super visors and above can do advanced exchanges now sorry

 

[asaberan]

Well I got the phone, of course it was a refurb, but it looked perfect. Same shape as mine and I have a case, with a small exception of a few more scratches on the kick stand. Otherwise I would've never known it was a refurb... UNTIL I made a phone call. Damn earpiece speaker is blown so I'm sure that's why the last person returned it.

What a joy. I'm glad they test these phones before they throw 'em back in the "passed" bin. Idiots. I don't know if I have the patience to call back and fight with them again to send me another one.

 

[Huey]

Fight em.... and if nothing.... tell them to send you to the deactivation department to cancel. That department gets things done, but you have to threaten them to listen and or move.